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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
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Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
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The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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Twitter Stream support on ccpdemo1

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Twitter Stream support on ccpdemo1
Answer
7/1/11 2:49 PM
Hi, I've created a couple of "Twitter Stream" feeds on ccpdemo1, and assigned them to campaigns, but they are not fetching any results.  The feed icon just shows the alarm clock, and says the feed has been scheduled for processing, and the last successful fetch time was NEVER.  It's been like that since yesterday afternoon.  I've tried it with three different Twitter credentials.  Is that demo server having problems with Twitter?
 
Thanks.
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RE: Twitter Stream support on ccpdemo1
Answer
7/1/11 9:44 PM as a reply to Jim Slattery.
You can only have one "Twitter Stream" per server/IP address according to Twitter. SocialMiner allows more then one (partly based on hypothesis that you could ask Twitter to stop blocking you).

The system you are using is a shared free for all system so essentially my guidance on this is "Don't even try it. Twitter will backlist any Twitter stream from that system.

So use the RSS Feeds. They are easier to set up (no credentials), more powerful searching (search.twitter.com offers much more advanced search capability) and they scale pretty well.

The only real need for a Twitter stream is if you are doing a keyword search that generates a more then 20 posts a minute. For example, a keyword like Linksys generates ~20 posts per hour so RSS works perfectly fine for this.
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