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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
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The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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Bookmarklet - Adding a feed with spaces in the URL

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Bookmarklet - Adding a feed with spaces in the URL
socialminer bookmarklet
Answer
11/14/11 7:41 PM
When adding a feed with the bookmarklets tool, the feed will fail to retrieve contacts if there are spaces in the URL string.  - Example, go to search.twitter.com and search for "Cisco SocialMiner", add it to a feed using the Feed Bookmarlet tool, then assign the feed to a campaign. The feed will time out with a generic network failure error.  Manually editing the feed URL and replacing the spaces with "%20" will correct the issue. Can the Feed Bookmarklet tool be modified to automatically replace spaces?
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RE: Bookmarklet - Adding a feed with spaces in the URL
Answer
11/14/11 8:07 PM as a reply to Scott Baumann.
I just tried with "Cisco SocialMiner".  It's working for me even though we display the URL with a space.
 
http://search.twitter.com/search.atom?q=Cisco SocialMiner
 
I know we discussed this space and there were a few differing opinions on how we store vs display.  (Should we display in way that makes it look easy to read and show the space or should we escape and do %20...)
 
What Browser are you using?  Have you tried it with Firefox?
 
Also, can you please tell us what version of SM you are using (log in as admin, go to admin tab, provide us the number)
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RE: Bookmarklet - Adding a feed with spaces in the URL
Answer
11/14/11 8:04 PM as a reply to Tod Famous.
Interestingingly, when go to search.twitter.com for Cisco SocialMiner with Chrome the resulting URL on the address bar appears as:
 
http://twitter.com/#!/search/Cisco%20SocialMiner
 
On Firefox it appears as like this:
twitter.com/#!/search/Cisco SocialMiner
 
But if you copy and past from firefox it appears as:
http://twitter.com/#!/search/Cisco%20SocialMiner
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