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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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Logs to troubleshoot

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Logs to troubleshoot
logs rtmt troubleshoot
Answer
12/21/11 11:13 AM
I am using SocialMiner 8.5.4 with the latest patch. Couple of issues I face more frequently.
 
1. Fetching of feeds stops without any reason. Reopening the browser (Chrome and Safari) helped a couple of times, but had to restart the SocialMiner server few times.
2. When i tried to reply to a social contact (twitter stream), the screen was showing "Sending Reply" for more than 20 minutes. Feeds stopped coming in then. faced this issue twice.
3. in case of any issues, tried to use the JRTMT tool bundled with the Social Miner setup, but it always pops and error that "A request to determine the product installed on this cluster has failed. By default RTMT will display all possible options...." i am not able to identify specific services and related error messages, making troubleshooting hard.
 
Any help in fixing the RTMT related issue or finding out ways to look for specific logs with respect to SocialMiner will be of great help. 
 
Thanks
B.Sriram
 
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RE: Logs to troubleshoot
Answer
12/21/11 3:31 PM as a reply to Balasubramanian Sriram.
The easiest way to do troubleshooting is two things:

collect logs from the Admin gadget. Open the System Logs drawer at the bottom. If you click on the Log directory link you can see a set of log directories, one for each internal component. The only important ones here are runtime and ccpapi. The logs are all dated with when they were created so you can collect the ones for the timeframe of the failures you've been seeing.

Also, in the same drawer in the admin gadget is another link called System Health Snapshot. This offers to download an XML file containing a detailed snapshot of the state of the current system. This also helps a lot in determining what went wrong. Please zip and post those here and we can take a look at what happened.

Thanks.
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