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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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2 problems.....

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2 problems.....
Answer
1/23/12 2:45 PM
Hi,
 
Has anyone encountered these;
 
1.  I have setup the proxy information on Socialminer but there are no options for authentication and our proxy requires it. Is there a work arround?
 
2.  I have configured the mail notification server. The same settings used for UCCX (no auth required) and the console reports 'Bad Configuration' and an X next to Mail Notifications.
 
Best wishes
 
Jon
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RE: 2 problems.....
Answer
1/23/12 3:26 PM as a reply to jonathan baldwin.
The first one is easy although the answer is unfortunate. We do not support authenticated proxies at this time. I will pass on that you were trying to do this to our product owner so he can prioritize it with out other work

The mail server is trickier. Are you sure that SM can reach the same mail server over the network? The serviceability of the red check mark is less than ideal. We have plans to change that to work more like the feed statuses that actually tell you what the problem is but we haven't gotten to it yet.

To find out what's wrong, disable the mail notification server, save the config, then enable it again.
Then go to http://hostname/ccp-webapp/logs/runtime/ and download the most recent file that starts with CCBU. It should not be zipped as its the current log file. Post that here and I'll take a look.
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RE: 2 problems.....
Answer
1/23/12 3:54 PM as a reply to John Russell.
The first one is easy although the answer is unfortunate. We do not support authenticated proxies at this time. I will pass on that you were trying to do this to our product owner so he can prioritize it with out other work

The mail server is trickier. Are you sure that SM can reach the same mail server over the network? The serviceability of the red check mark is less than ideal. We have plans to change that to work more like the feed statuses that actually tell you what the problem is but we haven't gotten to it yet.

To find out what's wrong, disable the mail notification server, save the config, then enable it again.
Then go to http://hostname/ccp-webapp/logs/runtime/ and download the most recent file that starts with CCBU. It should not be zipped as its the current log file. Post that here and I'll take a look.



Hi John,
 
thanks for that, i will speak to the proxy guys to see if they can allow this host to pass thru.
 
Regarding the logs, thanks for taking a look. I have attached them but for info i have cleared out the email associated with the config if thats ok.
 
Cheers
 
Jon
Attachments:
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RE: 2 problems.....
Answer
1/23/12 4:03 PM as a reply to jonathan baldwin.
The error when trying to connect to the mail server is

AuthenticationFailedException: failed to connect, no password specified?

Please check the credentials you are using to authenticate with the mail server.

Also, for future reference, please just attach the log file directly to the wiki. there's not need to paste it into a word document. Thanks a lot.
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RE: 2 problems.....
Answer
1/23/12 4:08 PM as a reply to John Russell.
Thanks John,

Ive just seen that. The problem is that we do not need authentication to use it. Backupexec, UCCX etc use it by IP and reply address alone. should i bounce the server? as you can see i tried some different config.

I did try to attach the log file but it did not like the extension.

/Jon
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RE: 2 problems.....
Answer
1/23/12 4:38 PM as a reply to jonathan baldwin.
It now works after a reboot!
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RE: 2 problems.....
Answer
1/23/12 4:40 PM as a reply to jonathan baldwin.
Oh good. Who needed the reboot?
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RE: 2 problems.....
Answer
1/23/12 4:51 PM as a reply to John Russell.
Clearly me if i forgot the golden rule of IT! emoticon
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RE: 2 problems.....
Answer
1/23/12 5:17 PM as a reply to jonathan baldwin.
Sorry, i meant was it socialminer or the mail server?
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RE: 2 problems.....
Answer
1/23/12 5:22 PM as a reply to John Russell.
Sorry, i rebooted Socialminer. During the day i'd enabled authentication, disabled it, changed the address so i thought a reboot might sort it.

I havent actually recieved a notification yes as i cannot trap any content. A test button would be nice.

/Jon
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RE: 2 problems.....
Answer
1/23/12 5:25 PM as a reply to jonathan baldwin.
Ah. I was hoping it was the mail server. That isn't ideal. We will certainly prioritize the serviceability around the connectivity to third party components.

Sorry for the trouble.
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