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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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Script Filter to apply on equal campaigns

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Script Filter to apply on equal campaigns
script filter
Answer
3/27/12 5:12 PM
Hi,
 
I've a customer who monitores its Facebook Fan Page. We've created 2 campaigns with the same Feed (the FB fan Page) but now we want to filter the contacts/comments by some keywords, in order to separate the relevant contacts by campaigns.
 
The only way I see to do this is to implement Script Filters, but I need additional help on this language.
 
Does any of you have a sample code for this type of implementation?
 
Thx in advance,
Rui Martins
 
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RE: Script Filter to apply on equal campaigns
Answer
3/27/12 6:54 PM as a reply to Rui Martins.
The language is groovy. It is very much like Java if you are familiar with that. Java syntax will work.
For what objects are available in the script context check out section 16.2 of the developer guide.
http://developer.cisco.com/web/socialminer/docs

For example scripts there is at least one on your socialminer server at
http://socialminerhost/scripts/klout.groovy

That probably has more than you need but its a good example of tagging social contacts.
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RE: Script Filter to apply on equal campaigns
Answer
3/29/12 4:29 PM as a reply to John Russell.
Hi,

I've followed the guide and made some script tests and we are able to that now.
Configuring a script filter and applying to a campaign, we can filter out contacts that don't match predefined keywords.

The hint in the Developers Guide 8.5.5 is at 16.2.4:
//Finally, return 100 so that we include the social contact in campaigns.
return 100

Best Regards,
Rui Martins
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RE: Script Filter to apply on equal campaigns
Answer
6/13/12 6:50 PM as a reply to Rui Martins.
Hi guys,

The link to the groovy script sample is now broken (http://socialminer host/scripts/klout.groovy ), could anyone send me the file sample?

Regards
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RE: Script Filter to apply on equal campaigns
Answer
6/14/12 3:34 PM as a reply to Rodrigo Covarrubias.
The socialminerhost part of the url is supposed to be replaced by your installed socialminer. For example if your SocialMiner is installed at myhost.company.com the url would be

http://myhost.company.com/scripts/klout.groovy

Give that a try and let us know if it works.

Thanks
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RE: Script Filter to apply on equal campaigns
Answer
6/19/12 8:00 PM as a reply to John Russell.
Hi John, thanks for your support, It works.

Regards.
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