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PostMessage API supported on Chat custom Reply template UCCX

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PostMessage API supported on Chat custom Reply template UCCX
chat uccx social miner postmessage sdk
Answer
8/23/12 2:43 PM
Hi,
 
I'm developing a custom Reply template for UCCX chat. I saw that in the standard chat gadget provided by Cisco, to close the chat it's necessary to postMessage to container a "close::" message.
 
Which are the postMessages available on CCX and in general on Cisco Gadget? Is there any doc reporting them. I took a look at Social Miner doc without any luck.
 
Thanks and regards,
 
Mirko
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RE: PostMessage API supported on Chat custom Reply template UCCX
Answer
8/24/12 1:43 AM as a reply to Mirko Puliafito.
Hi,
 
I'm developing a custom Reply template for UCCX chat. I saw that in the standard chat gadget provided by Cisco, to close the chat it's necessary to postMessage to container a "close::" message.
 
Which are the postMessages available on CCX and in general on Cisco Gadget? Is there any doc reporting them. I took a look at Social Miner doc without any luck.
 
Thanks and regards,
 
Mirko

 
Hi Mirko, the **close** post message is a message sent by SocialMiner reply tempalate to the parent window/frame (if available). This may help the parent cleanup the reply template once chat is done.
CCX may /may not use this postmessage generated from SocialMiner chat reply template. CCX mostly relies on events generated by SocialMiner server for routing,queuing, reporting,etc.
Currently, CCX has not exposed any postmessage call for third party development.
 
Thanks
Ankit
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RE: PostMessage API supported on Chat custom Reply template UCCX
Answer
8/24/12 2:34 PM as a reply to Ankit Nitin.


Hi,
 
I'm developing a custom Reply template for UCCX chat. I saw that in the standard chat gadget provided by Cisco, to close the chat it's necessary to postMessage to container a "close::" message.
 
Which are the postMessages available on CCX and in general on Cisco Gadget? Is there any doc reporting them. I took a look at Social Miner doc without any luck.
 
Thanks and regards,
 
Mirko


 
Hi Mirko, the **close** post message is a message sent by SocialMiner reply tempalate to the parent window/frame (if available). This may help the parent cleanup the reply template once chat is done.
CCX may /may not use this postmessage generated from SocialMiner chat reply template. CCX mostly relies on events generated by SocialMiner server for routing,queuing, reporting,etc.
Currently, CCX has not exposed any postmessage call for third party development.
 
Thanks
Ankit

 
 
 
Following the reply from CCX team
 
Hi,
 
Just to add and rectify on top of what Ankit has suggested, CCX at this point of time uses postMessage to close the reply template. But this is an internal handling and we don't encourage users to extend/customize the reply template and its handling.
 
However, it would be interesting to listen to what is your use case for extending the reply template so that we can look into this as a future enhancement,
 
Thanks and Regards,
Praveen
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RE: PostMessage API supported on Chat custom Reply template UCCX
Answer
8/24/12 5:07 PM as a reply to Ankit Nitin.
Hi Praveen,

we're integrating our product, Eudata WCS with CCX and as we have extended features on top of the one offered by CCX chat we would like to use our client on agent side instead of the standard Reply template chat gadget.

If you want we can schedule a call next week to go deeper on that. I can also show you some architectural slides and so on.

Let me know,

Mirko
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RE: PostMessage API supported on Chat custom Reply template UCCX
Answer
8/27/12 10:28 AM as a reply to Mirko Puliafito.
HI Mirko,
 
We, from the Unified CCX team, would like to have a call to understand your needs.
 
Please provide your email address so that we can send a webex invite. Also your time zone and preferred hours.
 
Regards
Shantanu
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RE: PostMessage API supported on Chat custom Reply template UCCX
Answer
8/27/12 10:39 AM as a reply to Shantanu Nandi.
Hi,

my email: mirko.puliafito@eudata.biz. My timezone is CEST and my preferred hour is 3.00 PM. Is it ok for you? I discussed about the integration with Micheal Lepore from CCBU. I think it would be a good idea to have him in call.

What do you think? Pls reply in mail.

Mirko
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RE: PostMessage API supported on Chat custom Reply template UCCX
Answer
8/29/12 8:20 AM as a reply to Mirko Puliafito.
Hi,

are you available this week? I would like to close the integration ASAP.

Let me know,

Mirko
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