Blogs

SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

Showing 1 - 5 of 8 results.
Items per Page 5
of 2
First Previous Last

Forums

« Back to Technical Discussion

Stupid Question, Agent Login URL

Combination View Flat View Tree View
Threads [ Previous | Next ]
Stupid Question, Agent Login URL
Answer
9/25/12 9:28 PM
I havn't been able to mess with SocialMiner in over a year, so I have actually forgotten the URL to login as an agent. Can someone help me out with this? Or point me to end user guides? Thanks!
Flag

RE: Stupid Question, Agent Login URL
Answer
9/25/12 9:35 PM as a reply to RICHARD FOLTZ.
Hi Richard -
The 9.0(1) user guide is available here:  http://docwiki.cisco.com/wiki/SocialMiner_Release_9.0%281%29
The SocialMiner URL is simply https://<machineNameOrIPAddress>
I hope that helps!
Amy Nordberg
 
RICHARD FOLTZ:
I havn't been able to mess with SocialMiner in over a year, so I have actually forgotten the URL to login as an agent. Can someone help me out with this? Or point me to end user guides? Thanks!
Flag

RE: Stupid Question, Agent Login URL
Answer
9/26/12 2:03 PM as a reply to Amy Nordberg.
That is the Admin login. I believe their is a different URL to login as an "Agent" right?
 
Amy Nordberg:
Hi Richard -
The 9.0(1) user guide is available here:  http://docwiki.cisco.com/wiki/SocialMiner_Release_9.0(1)
The SocialMiner URL is simply https://<machineNameOrIPAddress>
I hope that helps!
Amy Nordberg

RICHARD FOLTZ:

I havn't been able to mess with SocialMiner in over a year, so I have actually forgotten the URL to login as an agent. Can someone help me out with this? Or point me to end user guides? Thanks!
Flag

RE: Stupid Question, Agent Login URL
Answer
9/26/12 3:54 PM as a reply to RICHARD FOLTZ.
Hi Richard -
No, the URL is the same for admin and agent login.  It's who you log in as that makes the difference (agents are in Active Directory, admin is not).  Please see the Active Directory section of the User Doc:  http://docwiki.cisco.com/wiki/SocialMiner_Release_9.0%281%29#Active_Directory
 
Amy Nordberg
 
RICHARD FOLTZ:
That is the Admin login. I believe their is a different URL to login as an "Agent" right?

Amy Nordberg:

Hi Richard -
The 9.0(1) user guide is available here:  http://docwiki.cisco.com/wiki/SocialMiner_Release_9.0(1)
The SocialMiner URL is simply https://<machineNameOrIPAddress>
I hope that helps!
Amy Nordberg

RICHARD FOLTZ:

I havn't been able to mess with SocialMiner in over a year, so I have actually forgotten the URL to login as an agent. Can someone help me out with this? Or point me to end user guides? Thanks!
Flag

RE: Stupid Question, Agent Login URL
Answer
9/26/12 4:05 PM as a reply to Amy Nordberg.
Ahh, OK then. That actually sounds familiar now. Also means apparently I have a different type issue, as it wont authenticate AD users. Narrowing the issue though, thanks for the input!
 
Amy Nordberg:
Hi Richard -
No, the URL is the same for admin and agent login.  It's who you log in as that makes the difference (agents are in Active Directory, admin is not).  Please see the Active Directory section of the User Doc:  http://docwiki.cisco.com/wiki/SocialMiner_Release_9.0(1)#Active_Directory
 
Amy Nordberg

RICHARD FOLTZ:

That is the Admin login. I believe their is a different URL to login as an "Agent" right?

Amy Nordberg:

Hi Richard -
The 9.0(1) user guide is available here:  http://docwiki.cisco.com/wiki/SocialMiner_Release_9.0(1)
The SocialMiner URL is simply https://<machineNameOrIPAddress>
I hope that helps!
Amy Nordberg

RICHARD FOLTZ:

I havn't been able to mess with SocialMiner in over a year, so I have actually forgotten the URL to login as an agent. Can someone help me out with this? Or point me to end user guides? Thanks!
Flag

Collateral


No files available