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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
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Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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Reply Template Error

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Reply Template Error
Answer
10/31/12 10:53 AM
We have created a custom reply template in Socialminer, in which we have added two frames to the reply template. The frames are showing Sugar CRM and Post Author History. But the reply template is very unreliable, ie it works at times but sometiimes an error message appears - "Custom Reply template is not available" and the reply template fails to load. Could some one tell us about what is causing this error ?
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RE: Reply Template Error
Answer
10/31/12 4:49 PM as a reply to Ankit Rustagi.
Hi Ankit,
 
There is a 5 second timeout enforced by the gadget container when fetching the reply template.  Is your template taking several seconds (or more) to load?  (Note that the template is loaded via the SocialMiner server, so any connectivity issues between that server and your reply template server could cause problems.)
 
Ankit Rustagi:
We have created a custom reply template in Socialminer, in which we have added two frames to the reply template. The frames are showing Sugar CRM and Post Author History. But the reply template is very unreliable, ie it works at times but sometiimes an error message appears - "Custom Reply template is not available" and the reply template fails to load. Could some one tell us about what is causing this error ?
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