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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.

http://developer.cisco.com/web/socialminer/docs

SocialMiner Documentation


The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.
...Read More

 

Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes ...Read More

 

Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:

Bookmarklet
...Read More

 

The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Auto-Tagging
Updated Hardware Policy (any hardware vendor)
Serviceability
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
Localizations
HTTP Notification

...Read More

 

SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.
...Read More

 

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Twitter Reply Template in SocialMiner

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Twitter Reply Template in SocialMiner
Answer
11/5/12 9:58 AM
Hi,

We are working with Custom Twitter Reply Templates in SocialMiner 8.5(5). We have a few questions regarding the same. 
Q.1 We wanted to work with multiple Twitter Streams in SocialMiner 8.5(5). But we found in the documentation that this is not allowed. Why is this not allowed?
 
Also recently, we recieved some information regarding SocialMiner stating that due to recent changes in Twitter API, responding to tweets and direct messages using Cisco SocialMiner Twitter Reply Template is no longer operational. We also found that Cisco is working on a fix which is scheduled to be available for download at the end of November 2012.
We had a few questions regarding the same-
 
Q.2 What is the fix for this problem?
Q.3 Can the fix be done on our side ?
Q.4 When will the fix be released ?
Q.5 Will the fix be compatible with versions 8.5 and 9.0 ?


We would be highly obliged if someone could answer them.
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RE: Twitter Reply Template in SocialMiner
Answer
11/8/12 3:30 PM as a reply to Ankit Rustagi.
Ankit Rustagi:
Hi,

We are working with Custom Twitter Reply Templates in SocialMiner 8.5(5). We have a few questions regarding the same. 
Q.1 We wanted to work with multiple Twitter Streams in SocialMiner 8.5(5). But we found in the documentation that this is not allowed. Why is this not allowed?
 
Also recently, we recieved some information regarding SocialMiner stating that due to recent changes in Twitter API, responding to tweets and direct messages using Cisco SocialMiner Twitter Reply Template is no longer operational. We also found that Cisco is working on a fix which is scheduled to be available for download at the end of November 2012.
We had a few questions regarding the same-
 
Q.2 What is the fix for this problem?
Q.3 Can the fix be done on our side ?
Q.4 When will the fix be released ?
Q.5 Will the fix be compatible with versions 8.5 and 9.0 ?


We would be highly obliged if someone could answer them.

Hi Ankit,
We would suggest to upgrade to SocialMiner 9.0 in order to develop a custom Reply Template : it has much better interfaces exposed  as well as it is very well documented. In addition, if you develop a custom RT in 8.5.5, it may need to be changed to work after upgrade to 9.0.
Back to Twitter: Twitter switched to new api 1.1. earlier that we have expected and as was originally advertised by Twitter. This new Twitter api version is not compatible with the old one therefore it broke SocialMiner integration with Twitter (not just SM problem, but everybody who integrated with Twitter 1.0 api). In addition to that, Twitter had completely changed its rate limiting logic. SocialMiner needs to be changed because of that too, since it is trying to be smart and prevent users from being black listed by Twitter.
So to answer your question, Twiter integration can be only fixed in SocialMiner and the fix is going to be delivered as COP file for 9.0 but not for 8.5. This is another reason to develop RT with 9.0.
Our product owner will take care of the rest of your questions.
Thank you
Tanya
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RE: Twitter Reply Template in SocialMiner
Answer
11/8/12 6:24 PM as a reply to Tetyana Shmukler.
The Twitter stream limitation on SocialMiner is due to restrictions from Twitter. Twitter only allows one stream connection per instance/IP address. I believe Tanya address most of the other questions. As far as when the fix will be availabel, we are looking to make it availabel on www.cisco.com under the SocialMiner downloads by the end of November. If we are able to get it out sooner we will post it and notify the users. This problem affects all SocialMiner releases. This fix will have to be installed on release 9.0 so if you are on a previous version, you will have to upgrade to te latest release.
Thanks,
Emmanuel
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