PostMessage API supported on Chat custom Reply template UCCX http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6336280 2013-05-19T18:59:43Z 2013-05-19T18:59:43Z Mirko Puliafito http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6376408 2012-08-29T08:20:52Z 2012-08-29T08:20:52Z

Hi, are you available this week? I would like to close the integration ASAP. Let me know, Mirko

Mirko Puliafito 2012-08-29T08:20:52Z Mirko Puliafito http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6352980 2012-08-27T10:39:48Z 2012-08-27T10:39:48Z

Hi, my email: mirko.puliafito@eudata.biz. My timezone is CEST and my preferred hour is 3.00 PM. Is it ok for you? I discussed about the integration with Micheal Lepore from CCBU. I think it would be a good idea to have him in call. What do you think? Pls reply in mail. Mirko

Mirko Puliafito 2012-08-27T10:39:48Z Shantanu Nandi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6352954 2012-08-27T10:28:25Z 2012-08-27T10:28:25Z

HI Mirko,   We, from the Unified CCX team, would like to have a call to understand your needs.   Please provide your email address so that we can send a webex invite. Also your time zone and preferred hours.   Regards Shantanu

Shantanu Nandi 2012-08-27T10:28:25Z Mirko Puliafito http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6344821 2012-08-24T17:07:35Z 2012-08-24T17:07:35Z

Hi Praveen, we're integrating our product, Eudata WCS with CCX and as we have extended features on top of the one offered by CCX chat we would like to use our client on agent side instead of the standard Reply template chat gadget. If you want we can schedule a call next week to go deeper on that. I can also show you some architectural slides and so on. Let me know, Mirko

Mirko Puliafito 2012-08-24T17:07:35Z Ankit Nitin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6344604 2012-08-24T14:34:49Z 2012-08-24T14:34:49Z

[quote] Hi,   I'm developing a custom Reply template for UCCX chat. I saw that in the standard chat gadget provided by Cisco, to close the chat it's necessary to postMessage to container a "close::" message.   Which are the postMessages available on CCX and in general on Cisco Gadget? Is there any doc reporting them. I took a look at Social Miner doc without any luck.   Thanks and regards,   Mirko   Hi Mirko, the **close** post message is a message sent by SocialMiner reply tempalate to the parent window/frame (if available). This may help the parent cleanup the reply template once chat is done. CCX may /may not use this postmessage generated from SocialMiner chat reply template. CCX mostly relies on events generated by SocialMiner server for routing,queuing, reporting,etc. Currently, CCX has not exposed any postmessage call for third party development.   Thanks Ankit[/quote]       [u]Following the reply from CCX team[/u]   Hi,   Just to add and rectify on top of what Ankit has suggested, CCX at this point of time uses postMessage to close the reply template. But this is an internal handling and we don't encourage users to extend/customize the reply template and its handling.   However, it would be interesting to listen to what is your use case for extending the reply template so that we can look into this as a future enhancement,   Thanks and Regards, Praveen

Ankit Nitin 2012-08-24T14:34:49Z Ankit Nitin http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6341629 2012-08-24T01:43:36Z 2012-08-24T01:43:36Z

[quote]Hi,   I'm developing a custom Reply template for UCCX chat. I saw that in the standard chat gadget provided by Cisco, to close the chat it's necessary to postMessage to container a "close::" message.   Which are the postMessages available on CCX and in general on Cisco Gadget? Is there any doc reporting them. I took a look at Social Miner doc without any luck.   Thanks and regards,   Mirko[/quote]   Hi Mirko, the **close** post message is a message sent by SocialMiner reply tempalate to the parent window/frame (if available). This may help the parent cleanup the reply template once chat is done. CCX may /may not use this postmessage generated from SocialMiner chat reply template. CCX mostly relies on events generated by SocialMiner server for routing,queuing, reporting,etc. Currently, CCX has not exposed any postmessage call for third party development.   Thanks Ankit

Ankit Nitin 2012-08-24T01:43:36Z Mirko Puliafito http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6336279 2012-08-23T14:43:46Z 2012-08-23T14:43:46Z

Hi,   I'm developing a custom Reply template for UCCX chat. I saw that in the standard chat gadget provided by Cisco, to close the chat it's necessary to postMessage to container a "close::" message.   Which are the postMessages available on CCX and in general on Cisco Gadget? Is there any doc reporting them. I took a look at Social Miner doc without any luck.   Thanks and regards,   Mirko

Mirko Puliafito 2012-08-23T14:43:46Z