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One of the SocialMiner features that we think will be most interesting to our system integration partners and possibly other technology partners is the new reply template feature.

This is the first Developer Challenge

Pre-work: Learn how the Cisco Twitter Reply Template works

1. Create a test Twitter account for this exercise if you don't have one already ...Read More

 

Welcome to the CCP Technology Center on the Cisco Developer Network.

My name is Tod Famous and I am the Product Line Manager for the enterprise contact center products at Cisco. I am also leading the integration of social media with the Cisco contact center portfolio.

Customer Collaboration Platform (CCP) is the interim name ...Read More

 

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