Hello all,

I would like to write an Android App that creates a new Social Contact in Social Miner.  This contact would then initiate broadcast XMPP notification by IM to a group of experts, one of whom will log in and own the contact.  I then want my Android App to be able to be either:

1) Notified that an expert has taken ownership of this contact.
   > Is this possible?  If so how?!
2) Regularly poll the SM API to retrieve the extension of the user who has taken ownership of the contact
   > Is this possible?  Which API call would this be - GET Social Contact?  What information about the owner would this pull back?
 
The Android App will then go on to CTS-Manager from Telepresence to schedule a (one-click) meeting between this Expert and the customer...
 
All help much appreciated!
 
Thanks,
Andrew

Hi Andrew,

You must use the Social Contact POST API to create a new Social Contact. The ¿author¿, ¿title¿, and ¿refFeedURL¿ parameters are required for creating a new Social Contact.

Once the Social Contact has been created, there's no mechanism to be notified when the Social Contact's status changes. You'd have to poll the API (Social Contact get), and watch for the <status> changing to 'reserved' and/or 'handled'. The <statusUserID> associated with that <status> change is as close as you'll get to the "Owner", since there is nothing to prevent someone else from later replying to the Social Contact. The user who made the state change on the Social Contact is identified as the <statusUserID>.

Also, you mention "the extension of the user". We're not sure what you mean by that. If you mean the telephone extension, we don't keep users' telephone extensions. The <extensionFields> mentioned in the API doc is for additional, user-defined fields.

Here¿s a link to the SocialMiner Developer¿s Guide for version 8.5(4):
http://developer.cisco.com/documents/2163684/2165688/Cisco+SocialMiner+Developers+Guide+%2c%20Releases+8.5%284%29.pdf?redirect=http%3a%2f%2fdeveloper.cisco.com%2fweb%2fsocialminer%2fdocs%3fp_p_id%3ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet

I hope this helps!