A feed is a data source for CCP. There will eventually be several feed types, but sprint supports only the "RSS" type feed. As the name suggest, an RSS type feed will collect data from an RSS source. This is presumably a social media site or forum; however any RSS feed will work.

Configuring a Feed on CCP requires only a name, description (optional), feed type (only RSS in this version) and polling interval. This configuration can done via the "CCP Feed Configuration" gadget or through the API. Once CCP is configured with a RSS Feed, that data would be pulled into CCP and analyzed for possible assignment to an agent.

To begin configuring CCP you should go to the web to find some RSS feeds. Any RSS feed will do but if you want constant traffic we would suggest Twitter. Go to search.twitter.com and type any search. In addition to the results you will see an RSS feed icon in the top right of the page. Copy that link and you have a RSS feed search result for CCP.

If you want to modify your search, then you can always go back to Twitter to try another search. You can add as many feeds as you like to CCP.

Note: Twitter does rate-limit. If you want to watch how fast CCP works, then set up the feed for a 1 minute polling rate. ...but if you are setting up a lot of feeds and/or you don't need real-time data then you should probably set up a 5-10 min type polling rate to decrease chances of rate limiting.

(In a future sprint we will develop a "Twitter" type feed that uses the proprietary Twitter API instead of RSS. This API should provide specific feedback on rate limiting, allowing better diagnostics/visibility into this condition and smarter handling of the situation by the CCP system)

You might also want to try blogsearch.google.com to capture some larger postings. Again, when you get search results you will see a link for RSS (left side of page).