Limitations and Errata
30 day limit This version of CCP is limited to 730days of data. This should be adequate for functional testing/development without concerns for capacity overload issues. Note: once odd behavior you may notice is if you configure an RSS feed that has posts older then 30 days. They will be pulled in and then immediately purged giving you no results.
While we do expect to make the retention of social contact data configurable (likely by campaign) the initial use-case for CCP is to provide a tool that allows our customers to respond to customers, not create a massive data warehouse of social contact data. ...if a post is more then 7 days old, it's most likely far to late to respond.
Facebook A primary use-case for CCP will be capturing consumer wall posts on a Facebook fan page. Unfortunately, Facebook doesn't provide an obvious way to get consumer posts via RSS (let us know if you find one.) There may be a workaround but we haven't researched very much as we anticipate using Facebook OpenGraph API to capture these posts. Expect that we will add a new Feed type "Facebook" in a future Sprint (or possibly there is a "Facebook Wall" type feed.)