Hi Justin,



Based on the output below it looks like only the evaluation license was activated on the module and that the license has expired. Since the system would continue to work until the module was re-loaded, it¿s possible that a permanent license was never installed.



Can you confirm if the customer purchased a SRE-V license? We can look up the license information, but we¿d need to know the following:



- Customer name

- Order date

- Customer Purchase Order (PO) number or Cisco Sales Order (SO) number for the licenses purchased



If you only have the customer name and order date, I can try and track down the license.



Best Regards,



John



From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Monday, November 07, 2011 6:02 PM
To: cdicuser@developer.cisco.com
Subject: New Message from IT Team in Service Ready Engine Virtualization - SRE-V Technical Questions: Retreive lost SRE-V license



IT Team has created a new message in the forum "SRE-V Technical Questions":

--------------------------------------------------------------
Hi,

We just took over a client with SRE-V device. Building power went off and when the router rebooted, the SRE-V lost it's license information. Now it just says

Index 0 Feature: SRE-V-HOST-LIC
Period left: 0 minute 0 second
License Type: Evaluation
License State: Active, Not in Use, EULA accepted
License Count: Non-Counted
License Priority: Low
Index 1 Feature: SRE-V-RMA-LIC
Period left: 0 minute 0 second

....

I have no idea where the license file is or how the previous IT company registered this device, etc.

What are my options?

Thanks,

Justin
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