Hi,

I'm trying to install sre-v for the first time, and keep running into this error.
We've previously successfully installed AXP on this SRE-900 blade.

Any suggestions is appreciated!

-kin


eng-lab-417#service-module SM1/0 install url ftp://10.32.1.124/sre-v-k9.smv.1.0.0.19.pkg
$install url ftp://10.32.1.124/sre-v-k9.smv.1.0.0.19.pkg
Delete the installed Application eXtension Platform (AXP) and proceed with new installation? : yes
Loading sre-v-k9.smv.1.0.0.19.pkg.install.sre !
[OK - 1692/4096 bytes]

Service module installation
ios_version     15.0(1)M,
ios_image     c2900-universalk9-mz
pkg_name     sre-v-k9.smv.1.0.0.19.pkg
key_file     sre-v-k9.smv.1.0.0.19.key
helper_file     sre-v-installer.smv.1.0.0.19

Check target platform capabilities
cpu      1865
Resource check completed successfully. Proceeding to Install....

eng-lab-417#
Sep 10 00:36:35.122: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
Sep 10 00:37:35.122: %SM_INSTALL-3-INST_NORESP: SM1/0 SW installation failed module not responding
Sep 10 00:37:44.346: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
eng-lab-417#
eng-lab-417#show diag | include FRU
    Product (FRU) Number     : CISCO2921/K9
    Product (FRU) Number     : PWR-2921-51-AC
    Product (FRU) Number     : SM-SRE-900-K9
eng-lab-417#

Thanks for your suggestion, however somehow AXP can't be uninstalled on our blade.

I've tried the following 3 times with powercycling without success.

-kin

eng-lab-417#service-module SM1/0 uninstall force
eng-lab-417#
*Sep 10 01:23:29.087: %SM_INSTALL-6-INST_SHUTDOWN: SM1/0 is shutdown for software uninstallation.

Service module in slot 1 shutting down in 105 seconds...

Service Module SM1/0 started reload/reset.

*Sep 10 01:25:29.687: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software uninstallation.
*Sep 10 01:25:16.101: %SM_INSTALL-3-INST_NORESP: SM1/0 SW uninstallation failed module not responding
*Sep 10 01:25:29.185: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
eng-lab-417#
eng-lab-417#service-module SM1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is trying to recover from error
Service Module heartbeat-reset is enabled
Service Module status is not available
No install/uninstall in progress

eng-lab-417#service-module SM1/0 reset
Use reset only to recover from shutdown or failed state
Warning: May lose data on the the NVRAM, nonvolatile file system or unsaved configuration!
Do you want to reset?

Trying to reload Service Module SM1/0.

eng-lab-417#
*Sep 10 01:27:46.185: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
eng-lab-417#
eng-lab-417#service-module SM1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Application eXtension Platform (AXP) 1.5.2
Online on SME
No install/uninstall in progress

eng-lab-417#

Did you completely unplug the router. Please do so once and then show the output of service module status command.

The output looks good.

Now can you issue service module sm 1/0 uninstall force command and let us know what happens.

Hi Kin,

Can you try not using the 'force' option ?

Thanks

Mike

Hi Mike, it is as follows, also included full version info below.
 
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.0(1)M, RELEASE SOFTWARE (fc2)
 
Thanks,
 
-kin
 
 
eng-lab-417#show version
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.0(1)M, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 30-Sep-09 05:30 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M1, RELEASE SOFTWARE (fc1)

eng-lab-417 uptime is 11 hours, 45 minutes
System returned to ROM by power-on
System restarted at 05:07:11 UTC Fri Sep 10 2010
System image file is "flash0:c2900-universalk9-mz.SPA.150-1.M.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

 --More-- q

eng-lab-417#

Hi Radhika,

Upgrading IOS got me pass the uninstall issue, and SRE-V is successfully installed.

Thanks a lot for your tip!

-kin

eng-lab-417#service-module SM1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco SRE-V Software 1.0.0.19
SRE-V Running on SMV
No install/uninstall in progress

No local partition

eng-lab-417#