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service-module session asking for username/password

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We are at a customer site.  They have 2921 router.  We brought our pre-configured and working SRE-V module from a 3945 router with a permanent license.  Plugged it in and configured the mfg ip address and default gateway.  Could not ping the hypervisor...  When we tried to enter

# service-module sm1/0 session

it returns with: Privileged access only...  then followed by  UserName: and Password:

Nobody on our side has configured a session username and password.  None of this is documented.   Could this have due to the permanent license installed from a different router?

Urgent reply is appreciated...
>>> Customer router config is forthcoming

Hi Jiasi,

The login requirement sounds like something due to the router configuration. Please attach the configuration and we can check both issues.

Thanks,

Brett