Michael Burkhard | Thanks again. The behavior you are seeing matches what I was seeing - I also got back the information for both lines in the output from CUCM7. It was only from CUCM6 where the output only contained a single line. I tried the CLI commands you suggested, and I found that the behavior again is different between CUCM6 and CUCM7. On CUCM6, I get back 6 phones from the 'query phone' command, and 6 extensions from the 'query phoneextn' command. admin:show risdb query phone ----------- Phone Information ----------- #TotalPhones, #TotalRegistered, #RegisteredSCCP, #RegisteredSIP, #UnRegistered, #Rejected, #PartiallyRegistered, StateId 6, 6, 6, 0, 0, 0, 0, 414 admin:show risdb query phoneextn ----------- Phone Extension Information ----------- #extensions, #registered, #unregistered, #rejected, StateId 6, 0, 0, 0, 216 But on CUCM7, I get back 3 phones from the 'query phone' command and 4 extensions from the 'query phoneextn' command. admin:show risdb query phone ----------- Phone Information ----------- #TotalPhones, #TotalRegistered, #RegisteredSCCP, #RegisteredSIP, #UnRegistered,#Rejected, #PartiallyRegistered, StateId 3, 3, 3, 0, 0, 0, 0, 36 admin:show risdb query phoneextn ----------- Phone Extension Information ----------- #extensions, #registered, #unregistered, #rejected, StateId 4, 0, 0, 0, 20 |