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destCause and origcause values

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destCause and origcause values
cdr
Answer
1/23/11 3:25 PM
Hello,
 
Does someone know what does it signify when a CDR destCause and origcause values are both zero? The duration for callis like this are all more than one second and have a normal time stamp.
 
Appreciate your help.
 
Thanks
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RE: destCause and origcause values
Answer
1/24/11 9:25 PM as a reply to Walid Azab.
Not sure...the documentation just notes 'No error', as vs. 16='Normal Call Clearing', so pretty much by definition it's unknown what the reason is.  If you must track down what's happening, some troubleshooting legwork may be in order:
 
- Check orig and dest devices, are these desk phones, gateways destinations...something more unusual?
- Place some test calls between the devices in question and terminate normally - same code?
- Via RTMT retrieve the CallManager SDL and SDI logs.  You may be able to inspect these yourself to see what's going on at a low level, but they are pretty opaque, and you may need to open a case with TAC or CDN Developer Support for expert analysis: http://developer.cisco.com/web/devservices
 
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