« Back to Call Detail Records Questions

Automatic reply: New Message from Shivinder Singh in Serviceability XML (SX

Combination View Flat View Tree View
Threads [ Previous | Next ]
toggle
Contact Center Express, CTI Route Point - finalCalledPartyNumber value
cdr callmanager point trigger directory number ccx cti translation
Answer
10/31/12 4:47 PM
We have Contact Center Express CCX and Callmanager 8.0
The finalCalledPartyNumber field in our CDR is having "translation" numbers. I have 2 pieces of knowledge:
1. Route Point Trigger of a CCX application is specified as a DN of a CTI Route Point in Unified CM Administration
2. Translation numbers are sort of "on the fly" numbers that don't really exist, but callmanager uses them to route calls when originalCalledParty is a CTI Route Point.
Based on this information, why isn't our CDR data giving the directory number of the final called agent in the finalCalledPartyNumber field? Its only giving the translation number.
Flag

RE: Contact Center Express, CTI Route Point - finalCalledPartyNumber value
Answer
11/1/12 9:17 PM as a reply to Shivinder Singh.
I think I over-wrote in my question. I just want to know how to find out the final agent that received the call when someone called a CTI Route Point.
Flag

Automatic reply: New Message from Shivinder Singh in Serviceability XML (SX
Answer
11/1/12 9:17 PM as a reply to Shivinder Singh.
Hi,

I'm currently out of the office with no acces to email for voicemail. I will return on the 5th of November, for general TelePresence questions please email ask-telepresence-technical@cisco.com

For urgent issues please contact Richard Hayes at rhayes2@cisco.com.

Regards,

Graham.
Flag

RE: Contact Center Express, CTI Route Point - finalCalledPartyNumber value
Answer
11/8/12 5:08 PM as a reply to Graham Jones.
 
http://developer.cisco.com/web/ccxs/forums/-/message_boards/message/8425810
Flag