RE: CDR Table Definition for CallManager "Express" with Billing Systems

RE: No codecs established for non-zero duration calls

2013-02-19T22:00:23Z

Can't think of anything off the top (call leg that is on Hold, with no MoH configured or connected to an endpoint that doesn't support Cisco-style 'network hold?') Are there matching CMR records? How common are these scenarios seen at a specific site? Across sites..? What is the complete call flow like? The final tale would be told in the CallManager service logs...if you need help deciphering, please open a case with CDN Developer Support.

RE: How to change forward number for a device?

2013-01-15T17:00:01Z

The AXL SOAP API is designed for this type of configuration/provisioning use-case: http://developer.cisco.com/web/axl-developer/home

RE: MaxReturnedItems = 1000?

2012-11-06T18:36:45Z

Unfortunately the documentation for 8.6(1) was incorrect (the limit remained 200). The new 1000 limit is present in 9.0 and higher.

RE: Using RisPorrt as a WCF service from C#

2012-10-17T22:48:44Z

I believe this provides an answer: http://developer.cisco.com/web/sxml/community/-/message_boards/message/7716811

RE: Using Risport as a WCF service from C#

2012-10-17T22:39:57Z

The Serviceability SOAP API does not have the capability to provide real-time phone call status. If you need this capability, please explore the TAPI or JTAPI APIs: http://developer.cisco.com/web/tapi/home http://developer.cisco.com/web/jtapi

Re: New Message from Shivinder Singh in Serviceability XML (SXML) - Call De

2012-10-03T22:10:12Z

If the voice mail system is Cisco Unity Connection, there is the CUMI API, designed to allow applications to receive notifications of, browse, and access voice mails: http://developer.cisco.com/web/cuc/home Note, the HuntPilotDN is not a 100% indication of voice mail, unless you already know the hunt pilot for the VM system is part of the call flow. Hunt groups/pilots can be configured for other things (like phone pools) as well, and the HuntPilotDN would have a value for those call flows. You might be able to try some forensic tricks, like checking to see if the call eventually went to a VM-associated DN where messages are known to be recorded, or comparing the length of the call with the length of the voice mail greeting (longer calls suggest a message was left.) These are not going to be be fully reliable howerver, of course.

RE: Some questions about CmDeive Object

2012-09-12T22:09:57Z

Testing on my 8.5 system with phones, gateway and trunks defined: only phone and trunk devices are returned. Gateways are not supported with the API, it appears: [b] [/b] [b]... [/b] [b] CUPS-SIP-Trunk SIP Trunk 131 0 ...[/b]

RE: Video CMR stream reporting?

2012-09-11T22:00:21Z

Checking with the CDR team, it appears that video data is not stored in CMRs at this point - only audio data.

RE: Cisco Unified Communications 500 Series Model 540

2012-09-11T18:02:50Z

Crossposted http://developer.cisco.com/web/sxml/forums/-/message_boards/view_message/5858314

RE: Cisco Unified Communications 500 Series Model 540

2012-09-11T18:02:03Z

The 500 series products are based on Cisco Communications Manager Express - an IOS-based call control agent - not the full server-based Communications Manager product. As such they do not support UCM APIs like AXL and Serviceability APIs. CME has several APIs specific to its family, however, please see: http://developer.cisco.com/web/ucxapi/home

RE: MIBS and XML For new Telepresence devices

2012-09-04T21:49:32Z

General Cisco MIB download location is here: www.cisco.com/public/mibs/

RE: Newly added Fields in CUCM 8.5 CDRs

2012-08-24T21:06:03Z

All the CDR docs can be found here: [url=http://developer.cisco.com/web/sxml/docs]http://developer.cisco.com/web/sxml/docs[/url]

RE: How Can use ControlCenterServices in C#

2012-07-19T08:33:52Z

Unfortunately there is a known limitation of the .NET WSDL consumer in that it does not support the 'RPC/encoded' WSDL style that the ControlCenterServicesPort uses. You can work around this by using the interface at the XML level rather than the SOAP level, which is not too difficult as the schema is quite small/simple.

RE: UCCX 8.5 and AXL Serviceability

2012-06-15T20:28:11Z

Unfortunately the AXL/Serviceability APIs on systems other than UC Manager are not fully documented/supported for external/3rd party use at this time.

RE: Serviceablity APIs for CME ?

2012-06-12T23:19:37Z

UCM and CME are implemented on very different platforms, with very different code bases - unfortunately CME does not implement the Serviceability APIs. For most purposes, you will want to look at SNMP for querying CME (note UCM also has good SNMP support as well.)

RE: SOAP for CDRonDemand

2012-04-20T19:52:03Z

Below is a sample request/response (raw) on my 8.5(1) lab setup. Note that HTTP 500 is expected if there is a soap fault, for example if there are no records in the specified range. POST https://10.88.131.141:8443/CDRonDemandService/services/CDRonDemand HTTP/1.1 Accept-Encoding: gzip,deflate Content-Type: text/xml;charset=UTF-8 SOAPAction: "http://schemas.cisco.com/ast/soap/action/#CDRonDemand#get_file_list" 201204121000 201204121050 true ------------------------------- HTTP/1.1 500 Internal Server Error Set-Cookie: JSESSIONIDSSO=6FA9BB7BAA35BA35574DDF8FF78C23E6; Path=/; Secure Set-Cookie: JSESSIONID=EF57E100F7517554487BE8857DBBB53F; Path=/CDRonDemandService; Secure Set-Cookie: SoapSession.id=8557208892656194524 Content-Type: text/xml;charset=utf-8 Transfer-Encoding: chunked Date: Fri, 20 Apr 2012 18:48:50 GMT Connection: close Server: soapenv:Server.userExceptionjava.rmi.RemoteException: No file found within the specified time rangejava.rmi.RemoteException: No file found within the specified time range at com.cisco.ccm.serviceability.soap.cdrondemand.CDRonDemandSoapBindingImpl.get_file_list(Unknown Source) at com.cisco.ccm.serviceability.soap.cdrondemand.CDRonDemandSoapBindingSkeleton.get_file_list(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397) at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186) at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281) at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:517) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:283) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:56) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:189) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:185) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:567) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Thread.java:619) ds-ucm851

RE: model numbers mapping to actually phone model

2012-04-13T18:11:41Z

This should map to the 'typemodel' table on UCM. You can query the table via AXL executeSqlQuery, here is the UCM CLI output of the query on my 8.5(1) lab setup: admin:run sql select enum, name from typemodel enum name ===== ================================================= 15 EMCC Base Phone 20 SCCP Phone 30 Analog Access 40 Digital Access 42 Digital Access+ 43 Digital Access WS-X6608 47 Analog Access WS-X6624 50 Conference Bridge 51 Conference Bridge WS-X6608 61 H.323 Phone 62 H.323 Gateway 70 Music On Hold 71 Device Pilot 72 CTI Port 73 CTI Route Point 80 Voice Mail Port 90 Route List 100 Load Simulator 110 Media Termination Point 111 Media Termination Point Hardware 120 MGCP Station 121 MGCP Trunk 122 GateKeeper 125 Trunk 126 Tone Announcement Player 254 Unknown MGCP Gateway 255 Unknown 52 Cisco IOS Conference Bridge (HDV2) 53 Cisco Conference Bridge (WS-SVC-CMM) 83 Cisco IOS Software Media Termination Point (HDV2) 84 Cisco Media Server (WS-SVC-CMM-MS) 112 Cisco IOS Media Termination Point (HDV2) 113 Cisco Media Termination Point (WS-SVC-CMM) 131 SIP Trunk 132 SIP Gateway 133 WSM Trunk 134 Remote Destination Profile 85 Cisco Video Conference Bridge (IPVC-35xx) 522 BlackBerry MVS Client with Voice over Wi-Fi 30027 Analog Phone 30028 ISDN BRI Phone 2 Cisco 12 SP+ 3 Cisco 12 SP 4 Cisco 12 S 1 Cisco 30 SP+ 5 Cisco 30 VIP 9 Cisco 7935 6 Cisco 7910 7 Cisco 7960 8 Cisco 7940 10 Cisco VGC Phone 11 Cisco VGC Virtual Phone 48 VGC Gateway 12 Cisco ATA 186 124 7914 14-Button Line Expansion Module 336 Third-party SIP Device (Basic) 374 Third-party SIP Device (Advanced) 115 Cisco 7941 119 Cisco 7971 20000 Cisco 7905 302 Cisco 7985 307 Cisco 7911 308 Cisco 7961G-GE 309 Cisco 7941G-GE 335 Motorola CN622 348 Cisco 7931 358 Cisco Unified Personal Communicator 365 Cisco 7921 369 Cisco 7906 375 Cisco TelePresence 30002 Cisco 7920 30006 Cisco 7970 30007 Cisco 7912 30008 Cisco 7902 30016 Cisco IP Communicator 30018 Cisco 7961 30019 Cisco 7936 30032 SCCP gateway virtual phone 30035 IP-STE 404 Cisco 7962 412 Cisco 3951 431 Cisco 7937 434 Cisco 7942 435 Cisco 7945 436 Cisco 7965 437 Cisco 7975 446 Cisco 3911 497 Cisco 6961 564 Cisco 6945 478 Cisco TelePresence 1000 582 Generic Single Screen Room System 480 Cisco TelePresence 3200 227 7915 12-Button Line Expansion Module 232 CKEM 36-Button Line Expansion Module 479 Cisco TelePresence 3000 495 Cisco 6921 548 Cisco 6911 550 Cisco ATA 187 481 Cisco TelePresence 500-37 591 Cisco TelePresence 1300-47 468 Cisco Unified Mobile Communicator 503 Cisco Unified Client Services Framework 580 Cisco E20 496 Cisco 6941 562 Cisco Dual Mode for iPhone 577 Cisco 7926 558 Cisco TelePresence 400 493 Cisco 9971 557 Cisco TelePresence 200 588 Generic Desktop Video Endpoint 520 Cisco TelePresence 1100 547 Cisco 6901 583 Generic Multiple Screen Room System 228 7915 24-Button Line Expansion Module 230 7916 24-Button Line Expansion Module 540 Cisco 8961 537 Cisco 9951 229 7916 12-Button Line Expansion Module 505 Cisco TelePresence 1300-65 590 Cisco TelePresence 500-32 484 Cisco 7925 521 Transnova S3 593 Cisco Cius 618 VzWMUC 527 IPTrade TAD 541 Telecore 2151 638 Intelbras TIP100 523 BlackBerry MVS Client 639 Avara SIP30 575 Cisco Dual Mode for Android 651 Intelbras ATA GKM2210T 451 IPTrade Profile EK

RE: onBehalfOf Codes

2012-04-02T20:57:54Z

Can you provide an example - not 100% clear on what you are describing...

RE: Newly added Fields in CUCM 8.5 CDRs

2012-03-27T16:57:07Z

The [url=../../../documents/194739/196267/8.5%281%29%20Cisco+Unified+Communication+Manager+Call+Detail+Record+Administration+Guide.pdf?redirect=http%3a%2f%2fdeveloper.cisco.com%2fweb%2fsxml%2fdocs%3fp_p_id%3ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_f0Us%26p_p_lifecycle%3d0%26p_p_state%3dnormal%26p_p_mode%3dview%26p_p_col_id%3dcolumn-1%26p_p_col_pos%3d1%26p_p_col_count%3d5]8.5(1) Cisco Unified Communication Manager Call Detail Record Administration Guide.pdf[/url] document covers the fields, however it looks like it does not specifically call out fields added from previous versions. You may need to compare the field listings in the matching guide for the previous version in question.

RE: CDR Table Definition for CallManager "Express" with Billing Systems

2012-03-27T16:41:52Z

Hope this helps: http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdrdev.html