Serviceability XML Questions

RE: Dial using CiscoIPPhoneExecute dial request disables DTMF from phone ke

2013-04-21T13:42:08Z

Changing the format of the XML request slightly appeared to fix the problem. Old request (broken DTMF): New request which works as expected: Changing the :1 to :0 in the original format of the request also appeared to resolve the DTMF behaviour. Appears to be a bug as this doesn't seem to be covered by the docs, but at least it's working.

Dial using CiscoIPPhoneExecute dial request disables DTMF from phone keypad

2013-04-18T06:13:51Z

After sending a simple CiscoIPPhoneExecute dial request, it seems that the user is unable to send DTMF tones by pressing the physical buttons on the phone keypad. Pressing any buttons on the keypad doesn't provide audible feedback as would be expected and the DTMF tones are not sent. Is this expected behaviour or is there a workaround? Once the call has been initiated I would like the user to be able to use the IP phone as normal.

What's the difference in functionality between AXL and Serviceability XML ?

2013-03-11T18:52:08Z

I've inherited a code base that uses AXL to query CUCM. The serviceability XML SOAP interfaces look much cleaner. What's the difference in functionality between AXL and the Serviceability XML interface? Do I give up anything by using SXL instead of AXL?

RE: How do I begin using Serviceability XML

2013-03-11T18:48:52Z

Your .wsdl will be available from your call manager at this URL: https://www.xxx.yyy.zzz:8443/realtimeservice/services/RisPort?wsdl See the Cisco Unified Communications Manager XML Developers Guide chapter 4 for more details. [quote=Carlo Rodriguez]Hi Guys, I'm a PHP Programmer and I need help to start usign the Serviceability XML. What do I need to start doing this? Do I download a wsdl from somewhere or do I just send requests directly to just a url? Can someone point me on the right direction? Thanks! [/quote]

How do I begin using Serviceability XML

2013-03-07T01:03:55Z

Hi Guys, I'm a PHP Programmer and I need help to start usign the Serviceability XML. What do I need to start doing this? Do I download a wsdl from somewhere or do I just send requests directly to just a url? Can someone point me on the right direction? Thanks!

RE: How to change forward number for a device?

2013-01-15T17:00:01Z

The AXL SOAP API is designed for this type of configuration/provisioning use-case: http://developer.cisco.com/web/axl-developer/home

How to change forward number for a device?

2013-01-14T22:27:02Z

Hello, I am new to development/automation with UC. I would like to programmatically update a forwarding number tied to a UC device using a web services call. Today, as a user, I am accessing the "Cisco Unified CM User Options" page ([url=http://servername:8443/ccmuser/showHome.do]http://servername:8443/ccmuser/showHome.do[/url]) on our 6.1.5 environment. I go to User Options -> Device (a CTI Route Point) -> Line Settings and update the number that calls are being forwarded to. The URL that seems to do the work is "/ccmuser/lineSettingsSave.do". Is there a web services API that I can use to accomplish this via automation?

Perl and SOAP::Lite for SelectCMDevice

2012-12-14T20:10:14Z

Has anyone gotten this to work? If so can you share how you did it? I can only get this working with LWP::UserAgent. Thanks, Christopher Lamer

TimeStamp and SubsystemStartTime tag information in RisPort responses

2012-12-03T12:38:58Z

I've read the "CUCM Developers Guide" and the "CUCM CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager", but I can't find any information about the meaning of the tags in the RisPort responses. 1 - In the RisPort response I get a "TimeStamp" for each device (e.g. 1352664250), what does this TimeStamp means? Is it the time that the device was registered in the CUCM? 2 - Does the "SubsystemStartTime" refer to the CUCM's time setup? 3 - How can I get a timestamp referring to the time that a RisPort response was sent? Here are the several "timestamps" tags that I get in a RisPort response: ... 1352664250 ... <StateInfo ClusterWide="1"><Node Name="192.168.10.42" SubsystemStartTime="1351450678" StateId="50" TotalItemsFound="2" TotalItemsReturned="2"/></StateInfo> Thank you so much !

RE: Fail to generate the .net axl api 8.5

2012-11-08T21:46:11Z

I hope it's not too late but I just ran into this. I worked around it by doing this: http://developer.cisco.com/web/sxml/forums/-/message_boards/view_message/6194431#_19_message_6194431 Hope this helps!

RE: MaxReturnedItems = 1000?

2012-11-06T21:58:02Z

GAH! Wasted two hours! All this time I thought it was me. Thank you David.

RE: MaxReturnedItems = 1000?

2012-11-06T18:36:45Z

Unfortunately the documentation for 8.6(1) was incorrect (the limit remained 200). The new 1000 limit is present in 9.0 and higher.

MaxReturnedItems = 1000?

2012-11-06T18:06:00Z

Have read in the documentation that in 8.6(1) and higher you can specify up to 1000 for the MaxReturnedItems against RisPort70, however with my 8.6(2) cluster I can't seem to make this work, queries still return a maximum of 200 as in prior versions. I must be missing something. Does anyone having a working sample that returns more than 200?

RE: RisPort Multi Item Select

2012-11-02T19:49:49Z

No help here just a bump. I am having the exact same problem. Specifying more than one item only returns a result for the last item in the list.

RE: Using Risport as a WCF service from C#

2012-10-18T17:30:01Z

[quote=David Staudt]The Serviceability SOAP API does not have the capability to provide real-time phone call status. If you need this capability, please explore the TAPI or JTAPI APIs: http://developer.cisco.com/web/tapi/home http://developer.cisco.com/web/jtapi[/quote] Hi, What is the CTiDevice CTIStatus for? I thought that was the status of the device. If I use TAPI, can I find the status for ANY device? I always thought that TAPI was just for a connected device. Thanks,

RE: Using RisPorrt as a WCF service from C#

2012-10-17T22:48:44Z

I believe this provides an answer: http://developer.cisco.com/web/sxml/community/-/message_boards/message/7716811

RE: Using Risport as a WCF service from C#

2012-10-17T22:39:57Z

The Serviceability SOAP API does not have the capability to provide real-time phone call status. If you need this capability, please explore the TAPI or JTAPI APIs: http://developer.cisco.com/web/tapi/home http://developer.cisco.com/web/jtapi

Using Risport as a WCF service from C#

2012-10-16T20:18:55Z

Hi, I have a basic strategy in how to accomplish this. RisPort is the namespace of the service created. It goes like this... RisPort.RisPortTypeClient rptc = new RisPort.RisPortTypeClient(); rptc.ClientCredentials.UserName.UserName = "ConfRoomSpy"; rptc.ClientCredentials.UserName.Password = "@@@@@@@"; rptc.Open(); string State=""; RisPort.SelectCtiItemResult results=new RisPort.SelectCtiItemResult(); RisPort.CtiSelectionCriteria query=new RisPort.CtiSelectionCriteria(); rptc.SelectCtiItem(ref State, out results, query); Console.ReadKey(); rptc.Close(); [b] [/b] [b]Now the question I have is, How do I query the CtiItem to determine if the phone is off-hook? How would you do it if you were going to do it using SOAP?[/b]

Using RisPorrt as a WCF service from C#

2012-10-15T18:09:17Z

I am hoping to use C# and WCF to determine the off-hook status of any given line in the UCM. Has anybody created and consumed the RisPort by creating a WCF from the WSDL? I would appreciate any insight into how to do this. Thanks

RisPort Multi Item Select

2012-09-24T19:04:15Z

Hi Folks, SelectCmDevice seems to work if I have 1 item. The item can be a specific device or a wildcard. If I include a list of devices, it returns the last device in the list. The list of devices below came from using the "*" wildcard query, so technically, it shuld return all the devices: ************ REQUEST ************************* 9433a74f-21d2-4e9e-a1fe-3c154804a8d1 200 Phone 255 Registered Name SEP000E3834C125 SEP00152B7B2376 SEP00169DC30415 SEP001818EE872C SEP00181936E678 SEP001819497B7E SEP0018194981A1 SEP001819BA69CC SEP001819BA69E4 SEP001819D5222C SEP001873F7FA53 SEP0018B9E4535F SEP0019E7E8731F SEP0019E850F8B9 SEP0019E8F4AF54 SEP0019E8F4B7F4 SEP001AA136D8F3 SEP001AA18DDC04 SEP001AA2969168 SEP001B2A89D9D9 ************************ RESPONSE *********************** 1 Ok 10.28.2.151 false SEP001B2A89D9D9 10.28.1.23 323943-Registered Phone 115 115 0 Yes 0 true Registered 0 2 0 LEW - Ben Giersch 7960 x323943 1348426218 NotFound 10.28.2.152 false NotFound 10.45.116.153 false <StateInfo><Node Name="10.28.2.151" SubsystemStartTime="1344472637" StateId="4877" TotalItemsFound="1" TotalItemsReturned="1"/><Node Name="10.28.2.152" SubsystemStartTime="1344392304" StateId="14300" TotalItemsFound="0" TotalItemsReturned="0"/><Node Name="10.45.116.153" SubsystemStartTime="1320263581" StateId="23069" TotalItemsFound="0" TotalItemsReturned="0"/></StateInfo> Must be something simple I am missing.... Thanks.