http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1964549 2013-05-19T19:52:48Z 2013-05-19T19:52:48Z Walid Azab http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14149712 2013-04-11T10:44:39Z 2013-04-11T10:44:39Z

You need to provide additional details so that you get answers relevant to your case. Did you setup a Billing server on your CUCM server already? Is it reachable and FTP service is up?   -WA

Walid Azab 2013-04-11T10:44:39Z Magang NCI http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14149317 2013-04-11T10:12:26Z 2013-04-11T10:12:26Z

hi dear, i need help, why no records on CDR billing since 3 week till now? please give me solution..thanks

Magang NCI 2013-04-11T10:12:26Z Mohamed Rabea Hassan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13515117 2013-03-26T14:33:24Z 2013-03-26T14:33:24Z

Hello Guys, i have a CME and i need the to have the CDR file to include the following information: 1- the Calling Name 2- the Calling Number 3- the Called Number 4- the call date 5- the call period   i tried to get these information but the compact file contains a lot of parameters, i need to customize it to have the above info.

Mohamed Rabea Hassan 2013-03-26T14:33:24Z Shine Thomas http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13512742 2013-03-26T12:50:39Z 2013-03-26T12:38:58Z

I am trying to capture the extension from the CDR of CISCO UC560. I understand that one call will have more than one CDR assosiated with it. The problem is that the set of CDRs contain an alphanumeric extension in the extension field and not a number. This is observed only in inbound calls. As a result, the extension captured is incorrect. See a sample CDR below. Extension in Red. E.g.: 1360702431,361346,0,1,"3AB0A14F 748B11E2 83A7944B A697162D","","","15:40:10.867 EST Tue Feb 12 2013","15:40:10.867 EST Tue Feb 12 2013","15:40:15.577 EST Tue Feb 12 2013","15:53:51.481 EST Tue Feb 12 2013","","","originate",0,"",0,0,40751,6520160,"192.168.57.100","9372582884",[color=#ff0000]"AA500A4902"[/color],"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",816,"Tariff:Unknown","","0","","","","","","","","","","","","","","","ALL_T1E1","","","","","","","","ton:0,npi:0,#:500","ton:0,npi:0,pi:0,si:0,#:9372582884","","","","","ton:0,npi:0,pi:0,si:0,#:9372582884","","","","","","","Unknown","","","","","","TWC","02/12/2013 15:40:10.846","9372582884","AA500A4902",0,686662,2DEE949B 748B11E2 B557E05F B9B11831,58382,"","","","","dn:shared,usr:CMason,tag:5","cme","","" On discussing the problem with Cisco support, the tech thought that it was an indicator of the agent’s position in the queue, similar to a virtual extension or agent ID. On being pressed about the agent ID number he said he could not map it to a physical extension. Does anyone have an explanation for this? How do i get the related physical extension? Please find the set of CDRs and expected extensions of 2 calls in the text file attached.      

Shine Thomas 2013-03-26T12:38:58Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12133776 2013-02-19T22:00:23Z 2013-02-19T22:00:23Z

Can't think of anything off the top (call leg that is on Hold, with no MoH configured or connected to an endpoint that doesn't support Cisco-style 'network hold?')  Are there matching CMR records? How common are these scenarios seen at a specific site?  Across sites..?  What is the complete call flow like? The final tale would be told in the CallManager service logs...if you need help deciphering, please open a case with CDN Developer Support.

David Staudt 2013-02-19T22:00:23Z David Roberts http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11904055 2013-02-13T19:27:44Z 2013-02-13T19:27:44Z

I have been looking at quite a few CDR's where both origmedia_payloadcapability and dest are both 0 but the duration of the call is several minutes.  According to the doc, that would suggest no media established which seems odd.  I've seen many of them between SIP trunks but also between phones, gateways (h.323, trunks), nothing specific.   any insight?

David Roberts 2013-02-13T19:27:44Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9033589 2012-12-03T15:50:44Z 2012-12-03T15:50:44Z

For anyone who comes across this post, this if from Cisco Unified Communications Manager Call Detail Records Administration Guide 8.0: Filename Format The following example shows the full format of the filename: tag_clusterId_nodeId_datetime_seqNumber • tag—Identifies the type of file, either CDR or CMR. • clusterId—Identifies the cluster or server where the Cisco Unified Communications Manager database resides. • nodeId—Identifies the node • datetime—UTC time in yyyymmddhhmm format • seqnumber—Sequence number

Shivinder Singh 2012-12-03T15:50:44Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8754842 2012-11-22T17:16:27Z 2012-11-22T17:16:27Z

Whenever a call comes to a CTI Route Point manged by a CCX application, I see in CDR that there are some 4 digit numbers starting with 61 appearing in finalCalledPartyNumber field. These numbers don't exist in our system, but appear in CDR. What are these numbers? What is their technical name? Someone told me these numbers are generated on the fly to maintain call status before actually forwarding to the party. Can someone please provide more details?

Shivinder Singh 2012-11-22T17:16:27Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8425820 2012-11-08T17:08:30Z 2012-11-08T17:07:54Z

  [url=http://developer.cisco.com/web/ccxs/forums/-/message_boards/message/8425810]http://developer.cisco.com/web/ccxs/forums/-/message_boards/message/8425810[/url]

Shivinder Singh 2012-11-08T17:07:54Z Graham Jones http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8246595 2012-11-01T21:17:44Z 2012-11-01T21:17:44Z

Hi, I'm currently out of the office with no acces to email for voicemail. I will return on the 5th of November, for general TelePresence questions please email ask-telepresence-technical@cisco.com For urgent issues please contact Richard Hayes at rhayes2@cisco.com. Regards, Graham.

Graham Jones 2012-11-01T21:17:44Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8246585 2012-11-01T21:17:03Z 2012-11-01T21:17:03Z

I think I over-wrote in my question. I just want to know how to find out the final agent that received the call when someone called a CTI Route Point.

Shivinder Singh 2012-11-01T21:17:03Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8239142 2012-11-01T16:12:30Z 2012-11-01T16:12:30Z

Hi Giorgio Zanoni Assuming you have CSV records in a database with matching column names,  - call duration is in the [b]duration[/b] field (in seconds)  - calling number is in the [b]callingPartyNumber[/b] field (I've seen 4 digit - internal, 10 digit - US, 12 digit - Intl. - numbers in this field)  - called number depends - [b]originalCalledPartyNumber[/b], [b]finalCalledPartyNumber[/b] and [b]huntPilotDN[/b] are 3 places to check (that I know of)  - call time is in [b]dateTimeOrigination[/b] field (seconds elapsed since January 1st, 1970) Quick C# code for:  - converting call time: DateTime call_time = (new DateTime(1970,1,1)).AddSeconds(Convert.ToDouble(dateTimeOrigination));  - getting duration: TimeSpan timespan_duration = new TimeSpan(0, 0, int.Parse(duration));

Shivinder Singh 2012-11-01T16:12:30Z Giorgio Zanoni http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8193668 2012-10-31T23:18:30Z 2012-10-31T23:18:30Z

Dear Shivinder Sing, I need you support because I'm developing a basic C# report system that show few information from a CDR-csv dump imported into SQL. I have problem to calculate the call duration, calling number e called number etc...   Can you give me a little help to understand how correlate record in CDR-csv dump? I already read each document that I found but without success.   Thanks in advance.

Giorgio Zanoni 2012-10-31T23:18:30Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8182423 2012-10-31T16:47:39Z 2012-10-31T16:47:39Z

We have Contact Center Express CCX and Callmanager 8.0 The finalCalledPartyNumber field in our CDR is having "translation" numbers. I have 2 pieces of knowledge: 1. Route Point Trigger of a CCX application is specified as a DN of a CTI Route Point in Unified CM Administration 2. Translation numbers are sort of "on the fly" numbers that don't really exist, but callmanager uses them to route calls when originalCalledParty is a CTI Route Point. Based on this information, why isn't our CDR data giving the directory number of the final called agent in the finalCalledPartyNumber field? Its only giving the translation number.

Shivinder Singh 2012-10-31T16:47:39Z Anum Nawaz http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7363612 2012-10-05T06:33:47Z 2012-10-05T06:33:47Z

Hello, were you able to get a working code? I have used the same code above with the ip address change to my own. I get the error of "Failed to load external entity". Can you please help? Anum

Anum Nawaz 2012-10-05T06:33:47Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7344590 2012-10-04T16:35:12Z 2012-10-04T16:33:21Z

David, this was exactly what I was looking for. I had no idea this API exists. CUMI precisely: http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_Messaging_Interface_(CUMI)_API I am taking my question on that API's forum. http://developer.cisco.com/web/cuc/forums/-/message_boards/message/7344316?p_p_auth=p5otNpUK   EDIT: BTW - We have a well known number dedicated for voicemail, so I do check if HuntPilotDN is that number, it means caller was fwd'ed to voicemail.

Shivinder Singh 2012-10-04T16:33:21Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7322549 2012-10-03T22:10:12Z 2012-10-03T22:10:12Z

If the voice mail system is Cisco Unity Connection, there is the CUMI API, designed to allow applications to receive notifications of, browse, and access voice mails: http://developer.cisco.com/web/cuc/home Note, the HuntPilotDN is not a 100% indication of voice mail, unless you already know the hunt pilot for the VM system is part of the call flow. Hunt groups/pilots can be configured for other things (like phone pools) as well, and the HuntPilotDN would have a value for those call flows. You might be able to try some forensic tricks, like checking to see if the call eventually went to a VM-associated DN where messages are known to be recorded, or comparing the length of the call with the length of the voice mail greeting (longer calls suggest a message was left.) These are not going to be be fully reliable howerver, of course.

David Staudt 2012-10-03T22:10:12Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7305222 2012-10-03T13:35:14Z 2012-10-03T13:34:19Z

I have a project to do a very basic CDR analysis and reporting - placed/received calls by number/call center. I have things moving so far with CDR flat files coming into SQL Server on a schedule, and getting reports using C#/SQL. So far I have noticed HuntPilotDN field tells me whether or not the call was fwd'ed to the phone's voice mail. But I need to go one step further - whether or not the caller LEFT a voicemail. Is the possible through CDR. And if not, what is the next best way? version CUCM 8.0

Shivinder Singh 2012-10-03T13:34:19Z abc def http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7085610 2012-09-26T11:44:29Z 2012-09-26T11:43:25Z

Hi,  My requirement is when console operator parks a call for a extension, the non receptionist application configured with that extension should receive call park notification. Is it possible to implement this feature using Cisco Call Details Records or Should I go for some other approach? Thanks.

abc def 2012-09-26T11:43:25Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6475677 2012-09-11T22:00:21Z 2012-09-11T22:00:21Z

Checking with the CDR team, it appears that video data is not stored in CMRs at this point - only audio data.

David Staudt 2012-09-11T22:00:21Z