VoiceMail-left indicator in CDR? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=7305223 2013-05-19T00:47:12Z 2013-05-19T00:47:12Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8239142 2012-11-01T16:12:30Z 2012-11-01T16:12:30Z

Hi Giorgio Zanoni Assuming you have CSV records in a database with matching column names,  - call duration is in the [b]duration[/b] field (in seconds)  - calling number is in the [b]callingPartyNumber[/b] field (I've seen 4 digit - internal, 10 digit - US, 12 digit - Intl. - numbers in this field)  - called number depends - [b]originalCalledPartyNumber[/b], [b]finalCalledPartyNumber[/b] and [b]huntPilotDN[/b] are 3 places to check (that I know of)  - call time is in [b]dateTimeOrigination[/b] field (seconds elapsed since January 1st, 1970) Quick C# code for:  - converting call time: DateTime call_time = (new DateTime(1970,1,1)).AddSeconds(Convert.ToDouble(dateTimeOrigination));  - getting duration: TimeSpan timespan_duration = new TimeSpan(0, 0, int.Parse(duration));

Shivinder Singh 2012-11-01T16:12:30Z Giorgio Zanoni http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8193668 2012-10-31T23:18:30Z 2012-10-31T23:18:30Z

Dear Shivinder Sing, I need you support because I'm developing a basic C# report system that show few information from a CDR-csv dump imported into SQL. I have problem to calculate the call duration, calling number e called number etc...   Can you give me a little help to understand how correlate record in CDR-csv dump? I already read each document that I found but without success.   Thanks in advance.

Giorgio Zanoni 2012-10-31T23:18:30Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7344590 2012-10-04T16:35:12Z 2012-10-04T16:33:21Z

David, this was exactly what I was looking for. I had no idea this API exists. CUMI precisely: http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_Messaging_Interface_(CUMI)_API I am taking my question on that API's forum. http://developer.cisco.com/web/cuc/forums/-/message_boards/message/7344316?p_p_auth=p5otNpUK   EDIT: BTW - We have a well known number dedicated for voicemail, so I do check if HuntPilotDN is that number, it means caller was fwd'ed to voicemail.

Shivinder Singh 2012-10-04T16:33:21Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7322549 2012-10-03T22:10:12Z 2012-10-03T22:10:12Z

If the voice mail system is Cisco Unity Connection, there is the CUMI API, designed to allow applications to receive notifications of, browse, and access voice mails: http://developer.cisco.com/web/cuc/home Note, the HuntPilotDN is not a 100% indication of voice mail, unless you already know the hunt pilot for the VM system is part of the call flow. Hunt groups/pilots can be configured for other things (like phone pools) as well, and the HuntPilotDN would have a value for those call flows. You might be able to try some forensic tricks, like checking to see if the call eventually went to a VM-associated DN where messages are known to be recorded, or comparing the length of the call with the length of the voice mail greeting (longer calls suggest a message was left.) These are not going to be be fully reliable howerver, of course.

David Staudt 2012-10-03T22:10:12Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7305222 2012-10-03T13:35:14Z 2012-10-03T13:34:19Z

I have a project to do a very basic CDR analysis and reporting - placed/received calls by number/call center. I have things moving so far with CDR flat files coming into SQL Server on a schedule, and getting reports using C#/SQL. So far I have noticed HuntPilotDN field tells me whether or not the call was fwd'ed to the phone's voice mail. But I need to go one step further - whether or not the caller LEFT a voicemail. Is the possible through CDR. And if not, what is the next best way? version CUCM 8.0

Shivinder Singh 2012-10-03T13:34:19Z