Contact Center Express, CTI Route Point - finalCalledPartyNumber value http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8182424 2013-05-26T03:38:36Z 2013-05-26T03:38:36Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8425820 2012-11-08T17:08:30Z 2012-11-08T17:07:54Z

  [url=http://developer.cisco.com/web/ccxs/forums/-/message_boards/message/8425810]http://developer.cisco.com/web/ccxs/forums/-/message_boards/message/8425810[/url]

Shivinder Singh 2012-11-08T17:07:54Z Graham Jones http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8246595 2012-11-01T21:17:44Z 2012-11-01T21:17:44Z

Hi, I'm currently out of the office with no acces to email for voicemail. I will return on the 5th of November, for general TelePresence questions please email ask-telepresence-technical@cisco.com For urgent issues please contact Richard Hayes at rhayes2@cisco.com. Regards, Graham.

Graham Jones 2012-11-01T21:17:44Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8246585 2012-11-01T21:17:03Z 2012-11-01T21:17:03Z

I think I over-wrote in my question. I just want to know how to find out the final agent that received the call when someone called a CTI Route Point.

Shivinder Singh 2012-11-01T21:17:03Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8182423 2012-10-31T16:47:39Z 2012-10-31T16:47:39Z

We have Contact Center Express CCX and Callmanager 8.0 The finalCalledPartyNumber field in our CDR is having "translation" numbers. I have 2 pieces of knowledge: 1. Route Point Trigger of a CCX application is specified as a DN of a CTI Route Point in Unified CM Administration 2. Translation numbers are sort of "on the fly" numbers that don't really exist, but callmanager uses them to route calls when originalCalledParty is a CTI Route Point. Based on this information, why isn't our CDR data giving the directory number of the final called agent in the finalCalledPartyNumber field? Its only giving the translation number.

Shivinder Singh 2012-10-31T16:47:39Z