Cisco Unified CM Serviceability APIs
A collection of services and tools designed to monitor, diagnose, and address issues specific to Cisco Unified Communications Manager
| Performance Monitoring (PerfMon) | Provides platform, service and application performance counters to monitor the health of Cisco Unified Communication Manager hardware and software. Snapshot and session-based access is available via standard SOAP webservices. |
Real-time Device/CTI feed (RisPort)
| Provides real-time device and CTI connection status to monitor the health of phones, devices, and applications connected to Cisco Unified Communication Manager. |
| Service Control | Enables remote control (Start/Stop/Restart) of Cisco Unified Communication Manager services. |
| Log Collection | Collects and packages Cisco Unified Communication Manager trace files and logs for troubleshooting and analysis. |
| Call Detail Record on Demand | Provides applications with Call Detail Record files based on search criteria. |
| SNMP/MIBs | Provides management consoles with SNMP data specific to Cisco Unified Communication Manager hardware and software. |
Development Resources
- Forums Serviceability Developer Discussion Group
- Blogs Messages from the Product Manager
- Wikis Illustrates the Serviceability XML Methods and Handlers available by CUCM release
- Documentation Technical Documentation
- Finding Help Where to find help resolving issues
