How to gather logs for RisPort
To troubleshoot Risport issues, the partner needs to gather the Soap Web Service logs and the SOAP Message logs at the debug level.
To Enable these logs:
- Step 1
From Cisco Unified Serviceability administration, choose Trace > Configuration.
- Step 2
From the Server drop-down list, choose a server in your network.
- Step 3
From the Service Group drop-down list, choose Soap Services.
- Step 4
From the Service drop-down list, choose the Cisco SOAPMessage Service.
- Step 5
If you want debugging to apply to all nodes, check the Apply to All Nodes check box.
- Step 6
Make sure that the Trace On check box is checked.
- Step 7
From the Debug Trace Level drop-down list, choose Debug. Click Save.
- Step 8
Repeat for the Soap Web service log.
- Step 9
In the Trace Output Settings section, set Maximum No. of Files*: 200 and Maximum File Size (MB)*: 2MB
- Step 10
Then the partner needs to use the RTMT tool to gather the logs.