To troubleshoot Risport issues, the partner needs to gather the Soap Web Service logs and the SOAP Message logs at the debug level.

To Enable these logs:

• Step 1

  From Cisco Unified Serviceability administration, choose Trace > Configuration.

• Step 2

  From the Server drop-down list, choose a server in your network.

• Step 3

  From the Service Group drop-down list, choose Soap Services.

• Step 4

  From the Service drop-down list, choose the Cisco SOAPMessage Service.

• Step 5

  If you want debugging to apply to all nodes, check the Apply to All Nodes check box.

• Step 6

  Make sure that the Trace On check box is checked.

• Step 7

  From the Debug Trace Level drop-down list, choose Debug. Click Save.

• Step 8

  Repeat for the Soap Web service log.

• Step 9

  In the Trace Output Settings section, set Maximum No. of Files*: 200 and Maximum File Size (MB)*: 2MB

• Step 10

  Click Save.

Then the partner needs to use the RTMT tool to gather the logs.