RE: TAPI CTi Port Monitor

2012-07-05T17:03:08Z

Ok, i've found all documentation about 3rd party monitoring for CtiPorts, but the TSP returns LINEERR_OPERATIONFAILED in line reply message associated with lineDevSpecific async request. In the TSP log i've found a line with the message *ERROR* Invalid msg type 0x00462390 Here the log of my application and TSP L1 17:48.39.935 - [CSmInterface::OnNewMessage] Party List Item Party: 401 Type: STATION SubType: TAPI_WAVE L3 17:48.39.935 - [CTapiLine::GetLineMediaModes] [401] SupportedMedia [AUTOMATEDVOICE,INTERACTIVEVOICE] L1 17:48.39.935 - [CTapiLine::Open] Name: Cisco Line: [CTi-Port-401] (401) lineNegotiateExtVersion 0x800b0000 L1 17:48.39.937 - [CTapiLine::Open] Name: Cisco Line: [CTi-Port-401] (401) [b] lineDevSpecific RequestId = 0x000100b0 (65712)[/b] L3 17:48.39.937 - [CTapiEnvironment::ThreadGetMessage] Event Signaled from TAPI L3 17:48.39.937 - [CTapiRequest::AddRequest] Request [65712] Added L5 17:48.39.937 - [CTapiEnvironment::ThreadGetMessage] Message Queued Type: LINE_REPLY dwCallbackInstance 15 dwParam1 0x100b0 dwParam2 0x80000048 dwParam3 0x0 hDevice 0 L2 17:48.39.945 - [CTapiEnvironment::ThreadProcessMessage] Ext: 401 Message: LINE_REPLY L3 17:48.39.995 - [CTapiLine::OnCommandReply] Command NOT Executed LINEERR_OPERATIONFAILED this is TSP Log: 17:48:39.935 |-->TSPI_lineDevSpecific() 17:48:39.935 | TSPI_lineDevSpecific() [b] dwRequestID = 0x000100B0[/b] hdLine = 0x05FC2370 dwAddressID = 0x00000000 hdCall = 0x00000000 lpParams = 0x00B659E8 dwSize = 4 17:48:39.935 |-->SelsiusTSP::TSPI_lineDevSpecific(0x05FC2370) 17:48:39.935 |-->CSelsiusTSPLineList::IsValidTapiLineHandle() 17:48:39.935 | CSelsiusTSPLineList::IsValidTapiLineHandle() Found mapping for line(0x05FC2370) to lineHandle(0x00000000) 17:48:39.935 |<--CSelsiusTSPLineList::IsValidTapiLineHandle() 17:48:39.935 | SelsiusTSP::TSPI_lineDevSpecific(0x05FC2370) LineHandle=0x05FC2370,LineDir=401 17:48:39.935 |-->CSelsiusTSPLine::DevSpecific() [0x00000000] 17:48:39.935 | CSelsiusTSPLine::DevSpecific() [0x00000000] *ERROR* Invalid msg type 0x00462390 17:48:39.935 |<--CSelsiusTSPLine::DevSpecific() [0x00000000] 17:48:39.935 |<--SelsiusTSP::TSPI_lineDevSpecific(0x05FC2370) 17:48:39.935 | TSPI_lineDevSpecific() TSPI_lineDevSpecific returns = 0x80000048 17:48:39.935 |<--TSPI_lineDevSpecific()

TAPI CTi Port Monitor

2012-07-05T11:52:41Z

Hello everybody, i have a question about line monitoring. I have a process that works as an IVR with TSP and Cisco Wave Driver. It opens a set of Cti Ports with Privileges = LINECALLPRIVILEGE_OWNER | LINECALLPRIVILEGE_MONITOR. On the other side I have another process, executing on another server, that tries to open the same device with privileges = LINECALLPRIVILEGE_MONITOR, in order to monitor the activity on the port. This process fails to open the device with the error LINEERR_ALLOCATED, but i think there's something wrong somewhere, because the line open with monitor only privileges should never fail. Anyone has hits about this problem? I'm testing this feature with CM System version: 8.5.1.10000-26, TSP 8.5(1.7) 64 Bit in monitor server and TSP 8.5(1.4) 32 bits + Cisco Wave Driver in IVR server. I tried to use different Application Users for TSP and same application user, but the result is always the same. It works only if the 2 processes runs under the same TSP on the same machine.