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TAPI CTi Port Monitor
Answer
7/5/12 11:52 AM
Hello everybody,
 
i have a question about line monitoring. I have a process that works as an IVR with TSP and Cisco Wave Driver. It opens a set of Cti Ports with Privileges = LINECALLPRIVILEGE_OWNER | LINECALLPRIVILEGE_MONITOR.
 
On the other side I have another process, executing on another server, that tries to open the same device with privileges = LINECALLPRIVILEGE_MONITOR, in order to monitor the activity on the port. This process fails to open the device with the error LINEERR_ALLOCATED, but i think there's something wrong somewhere, because the line open with monitor only privileges should never fail.
 
Anyone has hits about this problem?
 
I'm testing this feature with CM System version: 8.5.1.10000-26, TSP 8.5(1.7) 64 Bit in monitor server and TSP 8.5(1.4) 32 bits + Cisco Wave Driver in IVR server.
 
I tried to use different Application Users for TSP and same application user, but the result is always the same.
 
It works only if the 2 processes runs under the same TSP on the same machine.
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RE: TAPI CTi Port Monitor
Answer
7/5/12 5:03 PM as a reply to Davide Cocchi.
Ok, i've found all documentation about 3rd party monitoring for CtiPorts, but the TSP returns LINEERR_OPERATIONFAILED in line reply message associated with lineDevSpecific async request. In the TSP log i've found a line with the message

*ERROR* Invalid msg type 0x00462390

Here the log of my application and TSP

L1 17:48.39.935 - [CSmInterface:emoticonnNewMessage] Party List Item
Party: 401
Type: STATION
SubType: TAPI_WAVE
L3 17:48.39.935 - [CTapiLine::GetLineMediaModes] [401] SupportedMedia [AUTOMATEDVOICE,INTERACTIVEVOICE]
L1 17:48.39.935 - [CTapiLine:emoticonpen]
Name: Cisco Line: [CTi-Port-401] (401)
lineNegotiateExtVersion 0x800b0000
L1 17:48.39.937 - [CTapiLine:emoticonpen]
Name: Cisco Line: [CTi-Port-401] (401)
lineDevSpecific RequestId = 0x000100b0 (65712)
L3 17:48.39.937 - [CTapiEnvironment::ThreadGetMessage] Event Signaled from TAPI
L3 17:48.39.937 - [CTapiRequest::AddRequest] Request [65712] Added
L5 17:48.39.937 - [CTapiEnvironment::ThreadGetMessage] Message Queued
Type: LINE_REPLY
dwCallbackInstance 15
dwParam1 0x100b0
dwParam2 0x80000048
dwParam3 0x0
hDevice 0
L2 17:48.39.945 - [CTapiEnvironment::ThreadProcessMessage]
Ext: 401
Message: LINE_REPLY
L3 17:48.39.995 - [CTapiLine:emoticonnCommandReply] Command NOT Executed LINEERR_OPERATIONFAILED

this is TSP Log:

17:48:39.935 |-->TSPI_lineDevSpecific()
17:48:39.935 | TSPI_lineDevSpecific()
dwRequestID = 0x000100B0
hdLine = 0x05FC2370
dwAddressID = 0x00000000
hdCall = 0x00000000
lpParams = 0x00B659E8
dwSize = 4
17:48:39.935 |-->SelsiusTSP::TSPI_lineDevSpecific(0x05FC2370)
17:48:39.935 |-->CSelsiusTSPLineList::IsValidTapiLineHandle()
17:48:39.935 | CSelsiusTSPLineList::IsValidTapiLineHandle() Found mapping for line(0x05FC2370) to lineHandle(0x00000000)
17:48:39.935 |<--CSelsiusTSPLineList::IsValidTapiLineHandle()
17:48:39.935 | SelsiusTSP::TSPI_lineDevSpecific(0x05FC2370) LineHandle=0x05FC2370,LineDir=401
17:48:39.935 |-->CSelsiusTSPLine:emoticonevSpecific() [0x00000000]
17:48:39.935 | CSelsiusTSPLine:emoticonevSpecific() [0x00000000] *ERROR* Invalid msg type 0x00462390
17:48:39.935 |<--CSelsiusTSPLine:emoticonevSpecific() [0x00000000]
17:48:39.935 |<--SelsiusTSP::TSPI_lineDevSpecific(0x05FC2370)
17:48:39.935 | TSPI_lineDevSpecific() TSPI_lineDevSpecific returns = 0x80000048
17:48:39.935 |<--TSPI_lineDevSpecific()
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