Hi there
 
We've got a custom CRM/Service portal App (Based on MySQL/PHP) and we'd like to interface it with our Cisco SBCS/UC520 Setup, in an almost identical way to how the CallConnector for SalesForce works - ie desktop solution, install an app or similar on each workstation and have it show an 'interface' to that users desktop phone in the browser on the SalesForce 'page'.
 
I'm the 'researcher' so I have to find possible ways to do this and then talk to our in-house developer. We'd need basic call control - ie pickup/hangup/transfer/hold as well as screenpops and call logs (time/caller/etc).
 
Just to clarify, we're using standard deskphones - we're not looking to intergrate a softphone into the browser/crm (at this stage at least).
 
If anyone can point us in the right direction or give us any starting pointers, etc. i'd appreciate it.
 
Cheers - Warren.

Hi Warren

Am in a similar position to you 18 months ago.

Just wondered how your project turned out??

Thanks

Nicky