Paula,

I get a similar problem on Windows 7, however my TAPI application works
fine.

If you go to http://www.julmar.com/tapi/ and download the TAPI Line
Monitor app that works and should confirm that everything is installed ok

Andy


On 06/03/2012 13:10, Cisco Developer Community Forums wrote:
> Paula Mansour has created a new message in the forum "Cisco TAPI
> Questions":
>
> --------------------------------------------------------------
> I'm tring to install the CiscoTSP to integrate with the callmanager
> and I use "dialer.exe" to ensure that TSP works fine... but it does not
>
>
>
> The following is the steps that I did use.
> Version: CUCM 7:
> 1. Create Application User and assigned ALL CTI groups.
> 2. Download CiscoSTP.exe from the plugins.
> 3. Install and configure the CiscoSTP using the
> application user just created.
> 4. To test the environment Test the dialer.exe, it
> shows the cisco line when
> press dial it give me an error message "An internal error occurred in
> Phone Dialer..."
>
> please find the attached log files.
>
> Thanks in advance...
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/tapi/forums/-/message_boards/view_message/5250690>
>
> or simply reply to this email.


--
Andrew Clymer

www.rocksolidknowledge.com

Hi Paula,

Is this a park device you are trying to monitor using TSP? IF yes
you may need to assign user role "Standard CTI allow park monitoring" or some similar kind
of role in CUCM end user config page.

Thanks
Praveen

Thanks all for your help, I did solve the problem; it was because the devices need to be assigned to the user that I use.