Welcome to the Cisco TelePresence Developer forum! This forum is for integrators and developers only. The topics should be around device integration and development of solutions with Cisco TelePresence equipment only. This is NOT a product support channel. If you have support related questions please contact your local Cisco representative. Topics not following the above rules may be removed  from the forum. Topics that drift off into flame wars or go way off topic may also be removed without further notice.

« Back to Integrators

Image Shift on Presentation Source using Extron Baluns

Combination View Flat View Tree View
Threads [ Previous | Next ]
Image Shift on Presentation Source using Extron Baluns
Answer
3/15/13 2:34 PM
Hello,
 
I am experiencing an very odd issue, I am using a Extron VGA Balun hooked up to a Dual Profile 55 (C60 TC5.1.6.298375) as presentation source at the boardroom table and the image is shift about 1/2" to the left with a black bar on the right.  The Baluns used are MTP T/RL 15HD A. less than 10' between the baluns.  I've used a 25' Cat6 Patch Cable inbetween the baluns - same result, I've tested them on a different C60 - simular result, less shift. We have conected the laptop directly to the codec with the supplied 20' VGA-DVI Cable - no problem.  Whats very odd is I tested a long Extron VGA ISTP Cable 75' before I pulled it though to the table and it is showing a shift.
 
Does anyone have any ideas?
 
Thanks
 
Curt
Flag

RE: Image Shift on Presentation Source using Extron Baluns
Answer
5/15/13 2:45 PM as a reply to Curt Dieckelt.
I don't know for sure, but I can tell you that I have experienced shifted display images from the codecs before and was able to solve by trying various different codec resolution outputs (specific settings, not automatic) and specific display settings on the LCDs.  Finding the right combination is not always easy.  Let us know if you have any success.
Marc
Flag

 The forum is moderated by R&D and our aim is to answer your questions as soon as possible. If we cannot resolve your issues immediately we will try to give you feedback indicating when you may expect an answer.

Note that in no circumstances are we able or even allowed to give any promises regarding new products, firmware updates, new features, release dates etc. before they are officially released.

If your question is for a specific product please include both the device type (e.g. Codec C60 or Codec 3000 MXP) and software version (e.g. TC 2.1 or F8.0) for us to be able to answer as accurate as possible.