Questions regarding integration of AMX control systems and TANDBERG equipment http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=5354375 2013-06-19T12:26:26Z 2013-06-19T12:26:26Z marc60170 (simulated) http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15281364 2013-05-15T14:50:40Z 2013-05-15T14:50:40Z

Has anyone been successful at using an AMX panel to display phonebooks in a similar manner to how they are displayed on the Cisco Touch8 panel.  I am interested in understanding how the phone books are retrieved from the codec or TMS and how the file structure needs to be treated.

marc60170 (simulated) 2013-05-15T14:50:40Z Pooven Naidoo http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15228110 2013-05-14T12:23:39Z 2013-05-14T12:23:39Z

Did you get any update from AMX [quote=Cesare Lorenzetti]Hi, I am working with the AMX module for a Cisco C60 endpoint (Cisco_C60_Comm_dr1_0_0) version 2.0.2 and getting inconsistent results with the PHONEBOOKSEARCH command and a corporate phone book.  It seems like maybe there are certain contacts in the phonebook that are causing a search that should return all the records (i.e. ID=*), to indicate zero results.  I've tried adding one contact at a time, verifying that I can issue the search command and get all results, then when I get zero results I remove the last contact I added, but issuing another search command will still return zero results.  The only way I seem to be able to get results again is to completley erase the phonebook and start over adding contacts.  Is there any particual format the contacts should be in to work with this module? Or any suggestions as to what else I can try to troubleshoot this problem? One other issue I've come across is the DIALID command does not seem to do anything.  If I send the DIALID command to the virtual device (using an ID that was returned from a phonebook record), should I see an xcommand get issued to the physical device?  I'm not seeing that happen. Thanks, Cesare Lorenzetti[/quote]

Pooven Naidoo 2013-05-14T12:23:39Z David Bruun-Lie http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14443442 2013-04-19T12:23:44Z 2013-04-19T12:23:44Z

Hi Elter, yes it is. Just use the modules for the C-series codecs. Regards, David  

David Bruun-Lie 2013-04-19T12:23:44Z Elter Picolo http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14267693 2013-04-15T15:11:44Z 2013-04-15T15:11:44Z

The C20/SX20 API are very similar and we would like to know if is it posible to integrate an AMX module with SX20? Thanks

Elter Picolo 2013-04-15T15:11:44Z David Bruun-Lie http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14092999 2013-04-10T09:05:21Z 2013-04-10T09:05:21Z

Hm, sorry you have ended up as a bit of a bouncing-ball between Cisco and AMX. It is fairly recent that AMX have taken over both development and support for this module and AMX Tech support had unfortunately not been made aware of this. If you can please contact AMX tech support again they should now hopefully be informed (AMX contacted me last night and informed me that they were aware that you had been redirected back to Cisco for this support case). If not then please refer them to this thread. I'm sure you'll get excellent help from AMX! Cheers, David  

David Bruun-Lie 2013-04-10T09:05:21Z Cesare Lorenzetti http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14050100 2013-04-09T15:08:00Z 2013-04-09T15:08:00Z

Hi David, Thanks for the quick reply.  I have been in contact with AMX support and they told me Cisco developed the module. ?? -Cesare

Cesare Lorenzetti 2013-04-09T15:08:00Z David Bruun-Lie http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14044421 2013-04-09T13:43:39Z 2013-04-09T13:43:39Z

Hi Cesare, AMX have recently taken oven writing the Cisco TelePresence modules. The module you are using is one of these new ones and you need to contact AMX for this, support@amx.com   I will in any case report this to AMX so that they are aware of your request   Ciao, David    

David Bruun-Lie 2013-04-09T13:43:39Z Cesare Lorenzetti http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14043613 2013-04-09T13:19:28Z 2013-04-09T13:19:28Z

Hi, I am working with the AMX module for a Cisco C60 endpoint (Cisco_C60_Comm_dr1_0_0) version 2.0.2 and getting inconsistent results with the PHONEBOOKSEARCH command and a corporate phone book.  It seems like maybe there are certain contacts in the phonebook that are causing a search that should return all the records (i.e. ID=*), to indicate zero results.  I've tried adding one contact at a time, verifying that I can issue the search command and get all results, then when I get zero results I remove the last contact I added, but issuing another search command will still return zero results.  The only way I seem to be able to get results again is to completley erase the phonebook and start over adding contacts.  Is there any particual format the contacts should be in to work with this module? Or any suggestions as to what else I can try to troubleshoot this problem? One other issue I've come across is the DIALID command does not seem to do anything.  If I send the DIALID command to the virtual device (using an ID that was returned from a phonebook record), should I see an xcommand get issued to the physical device?  I'm not seeing that happen. Thanks, Cesare Lorenzetti

Cesare Lorenzetti 2013-04-09T13:19:28Z John Blowers http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6468112 2012-09-10T22:24:29Z 2012-09-10T22:24:29Z

Prior to the migration of Tandberg's Developer's Forum over to Cisco's Developer Network, I had posted a request for help regarding the inabliity of the AMX C series module recognizing that the codec has been power cycled and there by dumping all comm port configurations thrown to it by the module when it first initializes after the AMX controller is rebooted. Unfortunatley, the migration over the CDN has lost my posting on this issue, so I'm unable to see if there has been any further developments on this issue.   This is arrises whenever the IT department at the client's site decides they want to reboot the Tandberg C series codec after the control system has booted up. And until the control system is either rebooted or the REINIT command is sent to the module, the module stops transmitting any commands to the device port, thereby breaking all control of the device. Unfortunately, I am only able to control the codec over RS-232 as the AMX controller is not vetted to sit on the US government's network.   Has there been any headway made on this issue? I am still encountering control system faliures due to this issue, and am working on writting code to work around this issue. If this issue has been resolved or has a work around that I would not have to create, I would welcome either of these.   Thank you for your help in resolving this issue.   John B.   PS - We are experiencing this issue in an installation that includes some 120+ C series Tandberg codecs and a similiar amount of AMX NI-4100's. Any support to resolve this systemic issue would be apprecaited.

John Blowers 2012-09-10T22:24:29Z David Bruun-Lie http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6453495 2012-09-07T14:59:11Z 2012-09-07T14:59:11Z

Hi Steven, this sounds more like a camera issue than a module issue. If the camera for some reason looses track of its position it will need to do a position-reset back to a known position (which will be 0 degrees both vertical and horisontal). This has been known to happen sometimes if the preset positions is to any of the extremes. Please try to see if you you can store a position to a less extreme position and to a new preset store. Also if that camera is not connected directly to the codec (e.g. if no 2 or 3 in visca chain) check that it has the lastest firmware. If connected via visca only the 1st camera can receive new camera-firmware from codec.   When storing a preset allow the camera to stay in that position for a few seconds before storing the preset. If done too soon after moving the camera then the codec may not have received the latest position info from the camera before it stores the presets, thus the chance of storing an incorrect position. Could this be your case?   Cheers, David  

David Bruun-Lie 2012-09-07T14:59:11Z Wee Nam Yeoh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6352226 2012-08-27T04:38:04Z 2012-08-27T04:38:04Z

Hi,   We have a program using the Java module TANDBERG_MXP_COMM_dr1_0_0.jar, we notice that the addressbook entry for the corp. phonebook has a limitation of only showing 31 characters, but my customer addressbook entry name has 40 characters. Do you have a solution for this?   Thanks, Wee Nam

Wee Nam Yeoh 2012-08-27T04:38:04Z Steven Amos http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6324529 2012-08-21T20:04:59Z 2012-08-21T20:04:59Z

[color=#333333]Anyone ever have a problem with the camera presets on this module.[/color] [color=#333333]I am using the CAMERAPRESET_POS command. Works most of the time, but sometimes it seems like when you recall a preset the camera goes to the preset and then move back to almost like a home position. Also presets over the number 10 don't seem to recall back to the exact location that you save them on. Weird. [/color] [color=#333333]I have latest firmware in my codec and camera and my module version is[/color] Codec firmware:  [color=#333333]TC5.1.3.292001[/color]  Camera firmware:  S01718-4.0FINAL [ID:40076] 2012-05-16    [color=#333333]Cisco_TC_v1_3_3_dr1_0_0[/color]

Steven Amos 2012-08-21T20:04:59Z David Bruun-Lie http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6203427 2012-07-31T10:01:16Z 2012-07-31T10:01:16Z

John, same as with Crestron modules, use the existing one for TC 5.1 as the API is backwards compatible.

David Bruun-Lie 2012-07-31T10:01:16Z John Salter http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6192860 2012-07-27T16:01:26Z 2012-07-27T16:01:26Z

Hello.  I am a CSE supporting a large customer who is supported by an integrator.  The integrator is asking for the updated module for AMX to support  TC5.1.  I looked around and can not seem to locate the updated module.  Any ideas?  Thanks.

John Salter 2012-07-27T16:01:26Z Steven Amos http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6166653 2012-07-24T16:30:34Z 2012-07-24T16:30:34Z

you can turn the OSD off. Not sure if this is what you are looking to do but this may help.

Steven Amos 2012-07-24T16:30:34Z Steven Amos http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6166645 2012-07-24T16:29:24Z 2012-07-24T16:29:24Z

I am having some issues getting the VL commands to work correctly. I am calling into a Codian MCU and then setting up my virtual monitors with my AMX code to show the presintation on my left monitors and my remote main on my right monitorseverything works except my presintaton source shows up as a black image no matter what I do.   here is my code to setup my monitors. I have four monitors in the room and am trying to setup my virtual monitors on all four   send_command vdvVTC1, "'INPUT-SDI,2'" send_command vdvVTC2, "'INPUT-SDI,1'" on[vdvVTC1,309]//turn on presensation   send_command vdvVTC1, "'VL_ADD-StudentLeft'" send_command vdvVTC1, "'VL_FRAME_ADD-','StudentLeft',',FS,0,0,10000,10000,1,0,','presination'" send_command vdvVTC1, "'VL_LOCAL_ASSIGN-','StudentLeft',',',itoa(1)" wait 10 {    send_command vdvVTC1, "'VL_ADD-StudentRight'"    send_command vdvVTC1, "'VL_FRAME_ADD-','StudentRight',',FS,0,0,10000,10000,1,0,','remoteMain',',',itoa(1)"    send_command vdvVTC1, "'VL_LOCAL_ASSIGN-','StudentRight',',',itoa(2)" } wait 20 {    send_command vdvVTC1, "'VL_ADD-TeacherLeft'"    send_command vdvVTC1, "'VL_FRAME_ADD-','TeacherLeft',',FS,0,0,10000,10000,1,0,','presination'"    send_command vdvVTC1, "'VL_LOCAL_ASSIGN-','TeacherLeft',',',itoa(3)" } wait 30 {    send_command vdvVTC1, "'VL_ADD-TeacherRight'"    send_command vdvVTC1, "'VL_FRAME_ADD-','TeacherRight',',FS,0,0,10000,10000,1,0,','remoteMain',',',itoa(1)"    send_command vdvVTC1, "'VL_LOCAL_ASSIGN-','TeacherRight',',',itoa(4)"    }   This all works great except the presintation part. I have opened the web interface to my MCU. I see a snapshot of my presentation source in my conference so I know the presentation source is getting to the bridge.

Steven Amos 2012-07-24T16:29:24Z