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RE: Campaign Contacts

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Campaign Contacts
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2/12/13 4:28 PM
Hi
I've been experimenting with use of this API to schedule callbacks.. i.e. a customer opts to exit a queue and be called back. The script uses this API to insert a callback (an outbound contact for the customer in a pre-configured campaign).
This works well enough, for the first contact. However, if a second request is made to the same campaign, the API accepts the insert, but the callback does not happen. I believe this is becuase the campaing already has called that number, so the default de-duplication is preventing the second call.
Is it possible to work around this, or perhaps 'force' the contact insertion?
Thanks
Aaron
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RE: Campaign Contacts
Answer
2/12/13 7:50 PM as a reply to Aaron Harrison.
Hi Aaron,
 
At this point, there is no way to force the insertion of duplicate contacts.  The same contact can be inserted only after  48* hours the contact was first imported.
 
*48 hours is the maximum time.
CCX Engine makes all the closed dialinglist records inactive every midnight (local time) . This  scheduled job would look for contacts there were closed prior to the  previous midnight (e.g: when run on 03-Feb-2013 00:00:30 , all closed records prior to 02-Feb-2013 00:00:30 ) and those records would be made inactive.
Once this is done, the same contact  can be imported again to the campaign.
 
 
Regards,
Jayaram.
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RE: Campaign Contacts
Answer
5/1/13 9:25 AM as a reply to Jayaram Sankaranarayanan.
Hi Jayaram
Thanks - is there any plan to change this in a future release to allow more direct control of the contacts within a campaign?
Aaron
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