Contact Center Express Configuration API (UCCXAPI) http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=11218258 2013-05-21T03:05:53Z 2013-05-21T03:05:53Z Aaron Harrison http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14831257 2013-05-01T09:25:24Z 2013-05-01T09:25:24Z

Hi Jayaram Thanks - is there any plan to change this in a future release to allow more direct control of the contacts within a campaign? Aaron

Aaron Harrison 2013-05-01T09:25:24Z Jayaram Sankaranarayanan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11859747 2013-02-12T19:50:25Z 2013-02-12T19:50:25Z

Hi Aaron,   At this point, there is no way to force the insertion of duplicate contacts.  The same contact can be inserted only after  48* hours the contact was first imported.   *48 hours is the maximum time. CCX Engine makes all the closed dialinglist records inactive every midnight (local time) . This  scheduled job would look for contacts there were closed prior to the  previous midnight (e.g: when run on 03-Feb-2013 00:00:30 , all closed records prior to 02-Feb-2013 00:00:30 ) and those records would be made inactive. Once this is done, the same contact  can be imported again to the campaign.     Regards, Jayaram.

Jayaram Sankaranarayanan 2013-02-12T19:50:25Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11852857 2013-02-12T17:08:54Z 2013-02-12T17:08:54Z

[quote=Elaichi Mohamed mohyi eddine]Hello, I have uccx 7.0 premium. I want to develop a script that have to interact with an external database using a web service. is this possible? If yes how can I use it in the script? Thank you in advance for your response[/quote]   This forum is for UCCX Configuration API.  For UCCX scripting, post your question here http://developer.cisco.com/web/ccxs/community    

David Lender 2013-02-12T17:08:54Z Aaron Harrison http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11851529 2013-02-12T16:28:25Z 2013-02-12T16:28:25Z

Hi I've been experimenting with use of this API to schedule callbacks.. i.e. a customer opts to exit a queue and be called back. The script uses this API to insert a callback (an outbound contact for the customer in a pre-configured campaign). This works well enough, for the first contact. However, if a second request is made to the same campaign, the API accepts the insert, but the callback does not happen. I believe this is becuase the campaing already has called that number, so the default de-duplication is preventing the second call. Is it possible to work around this, or perhaps 'force' the contact insertion? Thanks Aaron

Aaron Harrison 2013-02-12T16:28:25Z Elaichi Mohamed mohyi eddine http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11605927 2013-02-06T11:32:41Z 2013-02-06T11:32:41Z

Hello, I have uccx 7.0 premium. I want to develop a script that have to interact with an external database using a web service. is this possible? If yes how can I use it in the script? Thank you in advance for your response

Elaichi Mohamed mohyi eddine 2013-02-06T11:32:41Z