Contact Center Express Configuration API (UCCXAPI)

Campaign Contacts (REST API)

2013-06-11T07:58:23Z

I need some clarification on the following topics. a. Add Contacts to Campaign ([url=http://%3cserver%3e:%3cport%3e/adminapi/campaign/%7bid%7d/contacts]http://:/adminapi/campaign/{id}/contacts[/url]). In the documentation there is only Success Result xml description. Is there also a >>Failed Result<< xml? We would need to get the contacts that were not inserted into dialinglist, so that we that customer will be able to repair the data and retry the import. b. Delete All Contacts from Campaign ([url=http://%3cserver%3e:%3cport%3e/adminapi/campaign%20/%7bid%7d/contacts]http://:/adminapi/campaign /{id}/contacts[/url]). Does this action acutaly delete the contacts from dialinglist table (db) or are the contacts only marked as "disabled/not active"? c. Add Contacts to Campaign. Can you please specifiy what are the validation rules (RegEx, ...) for inserting contacts into dialing list, so we can eliminate "bad contacts" before we actually prepare CSV for insertion into dialinglist. Thank you for your help, Tom Tajić

RE: Campaign Contacts

2013-05-01T09:25:24Z

Hi Jayaram Thanks - is there any plan to change this in a future release to allow more direct control of the contacts within a campaign? Aaron

RE: Campaign Contacts

2013-02-12T19:50:25Z

Hi Aaron, At this point, there is no way to force the insertion of duplicate contacts. The same contact can be inserted only after 48* hours the contact was first imported. *48 hours is the maximum time. CCX Engine makes all the closed dialinglist records inactive every midnight (local time) . This scheduled job would look for contacts there were closed prior to the previous midnight (e.g: when run on 03-Feb-2013 00:00:30 , all closed records prior to 02-Feb-2013 00:00:30 ) and those records would be made inactive. Once this is done, the same contact can be imported again to the campaign. Regards, Jayaram.

RE: calling webservice into script editor

2013-02-12T17:08:54Z

[quote=Elaichi Mohamed mohyi eddine]Hello, I have uccx 7.0 premium. I want to develop a script that have to interact with an external database using a web service. is this possible? If yes how can I use it in the script? Thank you in advance for your response[/quote] This forum is for UCCX Configuration API. For UCCX scripting, post your question here http://developer.cisco.com/web/ccxs/community

Campaign Contacts

2013-02-12T16:28:25Z

Hi I've been experimenting with use of this API to schedule callbacks.. i.e. a customer opts to exit a queue and be called back. The script uses this API to insert a callback (an outbound contact for the customer in a pre-configured campaign). This works well enough, for the first contact. However, if a second request is made to the same campaign, the API accepts the insert, but the callback does not happen. I believe this is becuase the campaing already has called that number, so the default de-duplication is preventing the second call. Is it possible to work around this, or perhaps 'force' the contact insertion? Thanks Aaron

calling webservice into script editor

2013-02-06T11:32:41Z

Hello, I have uccx 7.0 premium. I want to develop a script that have to interact with an external database using a web service. is this possible? If yes how can I use it in the script? Thank you in advance for your response