Cisco Unified Contact Center Express APIs are accessed over HTTPS using a REST interface. REST implies that Unified Contact Center Express method calls are made over the network by sending HTTP GET, POST, PUT, DELETE requests to the Unified CCX servers.
When users send a HTTPS request, a corresponding XML/JSON formatted response is returned.
Each API in the List of APIs identifies the supported formats and the sample schema for each API
In order to use the configuration APIs, you will need
- Unified Contact Center Express deployment and administration understanding
- A configured and deployed Unified CCX 9.0(2) or higher as a part of overall solution comprising Cisco Unified Communication Manager and SocialMiner ( for Web Chat).
- Licensing: The APIs are available with all variants of Contact Center Express i.e. Standard, Enhanced and Premium. You will need one of them
- Developer requirements: You should have basic understanding of XML/JSON , REST.