Benefits

Technology details

Cisco Unified CCX Configuration APIs offer REST APIs for configuration of UCCX.

The Configuration APIs currently support the following capabilities:

• Agentstats : provides reports about the resources
• Application : Provides information of the application.
• Area Code : Get list, create, modify or delete area codes
• Campaign : Get, create, modify or delete a campaign
• Campaign Contacts : Get list of pending Contacts, Add contacts to a campaign, delete all contacts from a campaign
• Chat Widget : Get, create, modify or delete chat widgets
• Contact Service Queue : Get, create, modify or delete CSQs
• Data Source : Get, create, modify, delete or test data sources
• Dialog Group
• HTTP Trigger
• Resource
• Resource Group
• Skill
• Team

Each object supports five methods (except where documented otherwise) that can be invoked on the URL associated with the object. The structure of the URL is ://:8080/adminapi/