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Unified Contact Center Express CTI (UCCXCTI)

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IBM Z/OS mainframe integration Christopher Lewis 2 812 Date: 11/14/11 6:26 PM
By: David Lender 		RSS (Opens New Window)
Is the 8.5 CRS Informix database accessible from the CRS command line? Waiting for an Answer Michael Miu 2 1050 Date: 11/10/11 7:59 PM
By: David Lender 		RSS (Opens New Window)
Route calls based on percentage of calls received Waiting for an Answer IT Contact 2 1649 Date: 10/31/11 2:33 PM
By: David Lender 		RSS (Opens New Window)
UCCX 8.5 caller can send a DTMF signal while in queue to hear other option Waiting for an Answer PRATIBHA BHASIN 2 1137 Date: 10/20/11 6:00 PM
By: David Lender 		RSS (Opens New Window)
UCCX integration on Sockets Waiting for an Answer Adnan Jafri 5 2793 Date: 10/3/11 7:09 PM
By: David Lender 		RSS (Opens New Window)
How to implement Supervisor / Emergency Assistance in CAD as in CTI OS Waiting for an Answer Sujin Jebakar 2 919 Date: 9/22/11 12:42 PM
By: Adnan Jafri 		RSS (Opens New Window)
IP IVR & Call flow issue Waiting for an Answer Vivek Rao 2 1157 Date: 8/22/11 4:11 PM
By: David Lender 		RSS (Opens New Window)
Agent State Reason Codes Paulo Silva 9 4065 Date: 8/10/11 9:17 PM
By: Paulo Silva 		RSS (Opens New Window)
CAD BE inside a Java Swing Application Waiting for an Answer Sathish Kumar THIAYAGARAJAN 1 811 Date: 8/9/11 11:05 AM
By: Sathish Kumar THIAYAGARAJAN 		RSS (Opens New Window)
Cisco Sample CTI Client Fails On Basic Test Resolved Duncan Torrie 5 2524 Date: 7/15/11 9:04 AM
By: Duncan Torrie 		RSS (Opens New Window)
Requesting Queue Statistics Matthew Fuerst 5 5143 Date: 7/8/11 10:08 PM
By: Narasimham Ienampudi 		RSS (Opens New Window)
Jtapi logging in 8.x Waiting for an Answer Will Fresch 1 1036 Date: 5/18/11 5:44 PM
By: Will Fresch 		RSS (Opens New Window)
UCCX 8 - No CALL_CONNECTION_CLEARED_EVENT after outbound call ends Waiting for an Answer Krunoslav Sabljak 1 913 Date: 4/29/11 3:14 PM
By: Krunoslav Sabljak 		RSS (Opens New Window)
CTI Port - Customer Ends Call in IVR and no instant event! Waiting for an Answer Rodrigo Boavida 4 2374 Date: 3/1/11 6:20 PM
By: David Lender 		RSS (Opens New Window)
UCCX v7 executing SFDC Web Services API Waiting for an Answer Jin Tiam Loh 2 2567 Date: 1/25/11 3:31 PM
By: David Lender 		RSS (Opens New Window)
how can I pass the ANI or a collected PIN to the CRM with UCCX? Waiting for an Answer Mario Alessandro Paolelli 2 1893 Date: 1/19/11 9:45 PM
By: David Lender 		RSS (Opens New Window)
List of capabilities provided by UCCX Basic, Premium and Enhanced licenses Ashwin Venkatesh 7 8446 Date: 1/19/11 9:42 PM
By: David Lender 		RSS (Opens New Window)
Question on CDN agreement for UCCX CTI Ashwin Venkatesh 1 1156 Date: 1/14/11 2:58 AM
By: Ashwin Venkatesh 		RSS (Opens New Window)
Data Model Guide for UCCX? Waiting for an Answer JC Rao 1 1416 Date: 12/31/10 12:46 AM
By: JC Rao 		RSS (Opens New Window)
Set Enterprise Call Info doesn't work Waiting for an Answer Ruslan Amrahov 2 2189 Date: 12/27/10 4:14 PM
By: NALAKA KARIYAWASAM 		RSS (Opens New Window)
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