Blogs



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Showing 1 result.

Forums

« Back to Unified Contact Center Express CTI (UCCXCTI)

IPCC EXPRESS developing Question

Combination View Flat View Tree View
Threads [ Previous | Next ]
IPCC EXPRESS developing Question
Answer
10/13/08 8:34 PM
Good day,

i'm a student from Mexico and I'm learning about Cisco call management services, my question is the following, I'd study about the IPCC enterprise edition and i read about IPCC enterprise edition having some ocx or dlls to develop customized applications tu run with it as a personalized ctios agent desktop or supervisor desktop, does IPCC Express provide any libraries or ocx to develop customized applications for the analysts or supervisors? or if you want to have like a reports on real time you have to query the sql data base?
Thanks so much for you information, i'm not able to check anything of this due thefact we have no server for this cisco appl, this is just theoretical speaking.

Regards!
Flag

Re: IPCC EXPRESS developing Question
Answer
10/13/08 8:50 PM as a reply to hebert rangel.
Yes, IPCC Enterprise has a toolkit called CTIOS Toolkit that contains
.dlls for a Windows COM environment as well as Interop Assemblies for a
.NET environment.

There are no similar controls for IPCC Express. There is a socket based
message protocol available for IPCC Express Applications (available for
download only by Cisco Developer Services Subscribers).

Historical reporting is available via standard reports available with
IPCC Express.

Realtime reporting is available via a Wallboard interface to Spectrum
Ultra Link II 3.1.2 and
INOVA Light Link 5.0.43 Realtime reporting directly to the sql
database is not supported.

Partners wanting to integrate to IPCC Express are required to become
Cisco Technology Developer Program members and join Developer Services.

Hope this helps. Good luck with your studies!
Flag

Collateral


No files available