Hello,
 
Very new to UCCX 8.01 CTI and trying to make sense of the documentation, while implementing a .Net CTI client.
 
What is and where can i find the ClientID and ClientPassword values required by the floating part of the OPEN_REQ message?
 
Any help appreciated!
 
Best regards,
 
Paulo Silva

Hi Stephan,

Thanks for your quick response!

If I may, I would like to ask you one more question:

I am trying to build a UCCX CTI client using C#; bellow is the code that builds and packages the OPEN_REQ message:

byte[] _message = new byte[0];

//Message Header
byte[] BodyLength = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(1)); //4 Byte; to be updated later with right size
byte[] MessageTypeID = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(3)); //4 Byte

//Fixed Part
byte[] InvokeID = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(515151)); //4 Bytes
byte[] VersionNumber = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(10)); //4 Bytes
byte[] IdleTimeout = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(30)); //4 Bytes
byte[] Reserved = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(0)); //4 Bytes
byte[] ServicesRequested = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(0x40ffe)); //4 Bytes
byte[] CallMsgMask = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(0x1)); //4 Bytes
byte[] AgentStateMask = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(0x4)); //4 Bytes
byte[] ConfigMsgMask = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(0xf)); //4 Bytes

//Floating Part
byte[] ClientID_FieldDataID = new byte[] { 1 }; //1 Byte; per doc no need to convert to network-order
byte[] ClientID_FieldDataLength = new byte[] { 5 }; //1 Byte; per doc no need to convert to network-order
byte[] ClientID_Data = System.Text.Encoding.ASCII.GetBytes("psilva"); //5 bytes

byte[] ClientPassword_FieldDataID = new byte[] { 2 }; //1 Byte; per doc no need to convert to network-order
byte[] ClientPassword_FieldDataLength = new byte[] { 8 }; //1 Byte; per doc no need to convert to network-order
byte[] ClientPassword_Data = System.Text.Encoding.ASCII.GetBytes("password"); //8 Bytes

//Message is built here.
...

//Get real message size and subtract header size
BodyLength = System.BitConverter.GetBytes(System.Net.IPAddress.HostToNetworkOrder(_message.Length-8)); //4 Byteet

//Update BodyLength field in _message with the right body length
...

//Write message to stream.

Here is the reply from the CTI Server:

  ?O ?com.cisco.Ged188.CRACTIInvalidMessageException: readMsg: Handled InvalidObjectException: Invalid definition for message of type: OPEN_REQ; nested exception is: invalid definition for message field of type: CLIENT_ID_TAG; nested exception is: string not n


I am not sure where i am messing up...

When i send a HEARTBEAT_REQ I get HEARTBEAT_CONF no problem; but i try something with a floating part i get that error...

Help!

Thanks in advance!

Paulo Silva

Hi Stephan,

Thanks again for replying!

Paulo Silva

Hi Paulo,

Were you able to solve the problem?

Thanks:
Satendra