Blogs

Showing 1 result.

Forums

Combination View Flat View Tree View
Threads [ Previous | Next ]
Howdy,
 
Have written some code that does a set of QUERY_QUEUE_STATISTICS_REQ against a CCX box (v8.0) - this works fine for the majority of CSQ but then the CSQ is an email queue, I get back FAILURE_CONF - even though the query is identical to the other queries (except for the CSQ Id).
 
Additionally, the four-byte status that is returned is 000157D5 which is not listed in the CTI developer guide. I do get a string back as well: "ESD IA Q Stats is null".
 
A hex dump of the returned message is below (from the InvokeID onwards):
 
    00 00 22 1F 00 01 57 D5  07 16 45 53 44 20 49 41   .."...W...ESD IA
    51 20 53 74 61 74 73 20  69 73 20 6E 75 6C 6C 00   Q Stats is null.
 
Any idea why this would be happening? It occurs regardless of whether there is an email in the queue or not. As per other queues, I'd expect a valid response with lots of zeros if there was nothing in the queue. The code appears to be valid - I get valid numbers and can parse the response correctly for other CSQ that are taking calls.
 
Thanks for any help.
 
B.

FYI - ended up raising a TAC case for this. Getting statistics from email queues is not supported. The documentation kind of says this but is not definitive but the answer from the TAC is.

B.

Collateral


No files available