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Cisco Live! London - Jan. 31-Feb 3, 2011
David Staudt
01 Nov 2010
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Cisco Agent Desktop state change thru IpPhone service
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Thomas Johannesen
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9/22/08
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Cisco Agent Desktop state change thru IpPhone service
agent desktop
remotely administration
webservice
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3/27/12 12:26 PM
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Hey.
Anyone have any idea about have to make a service on the ipphone that changes the state on the agent desktop.
I know have to build ipPhoneServices byut have never made any integratoin for remotely change the agent desktop status.
It is not an option to use the IpPhoneagent instead of the agent desktop because of alot of integration with inbound calls.
Hope anyone have an idea.
Regards
Thomas
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David Lender
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4/4/08
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RE: Cisco Agent Desktop state change thru IpPhone service
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4/16/12 3:36 PM as a reply to Thomas Johannesen.
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There is no integration between the IP Phone service API http://developer.cisco.com/web/ipps and UCCX CTI protocol.
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