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UCCX8.5 connectivity issue using C++ Based CIL

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UCCX8.5 connectivity issue using C++ Based CIL
Answer
5/25/12 4:25 PM
Dear,
 
We have a custom CTI created with C++ Based CIL. The DLL was working ok
with UCC6.0 on port number 42027 but with UCCX8.5 we am getting socket
error(10038 ErroMsg: Socket operation on nonsocket.) while
sending KeepAlive message/HeartBeat request. I had changed different
ports including 42028 that was found in ICM8.5 Ports utilization guide, 12028 found by tracing packets of CAD using wireshark
but no success.
Can any one help me to find the solution. I am assuming that it is happening due to wrong port number. And
yes, my application is able to connect the socket on port number 42028, 12028, 59000 and other ports I found using netstat command after I successfully logged
in using CAD Desktop Application.
 
Your early response will help me a lot.
 
Regards
Kashif Surhio
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RE: New Message from Kashif Surhio in Unified Contact Center Express CTI (U
Answer
5/25/12 6:19 PM as a reply to Kashif Surhio.
You said you are using the C++ CIL is this for CTIOS? Or for UCCX CTI? This forum is for UCCX CTI *not* UCCE/ICM and CTIOS.







If this is for UCCX, Check the MIVR log from your UCCX 8.5 system showing the connection attempt. Information on obtaining logs is in the UCCX CTI Protocol guide.



From the UCCX CTI protocol guide section on Managing Sessions:



The TCP port number is specified in the System Parameters web page in the UCCX Administration. The field is RmCm TCP Port*.



Be sure to connect on the port number defined in the UCCX Administration.





If your question is regarding CTIOS then please post your question in the CTIOS Forums here



http://developer.cisco.com/web/ctios
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RE: UCCX8.5 connectivity issue using C++ Based CIL
Answer
5/26/12 7:06 AM as a reply to David Lender.
Dear David Lender

Thanks for your reply and support, as you asked we are working on UCCX 8.5 CTI , will check the MIVR logs as well and will share with you.

Regards

Kashif Surhio
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