Blogs

Showing 1 result.

Forums

« Back to Unified Contact Center Express CTI (UCCXCTI)

RETRIEVE_CALL_REQ not working properly?

Combination View Flat View Tree View
Threads [ Previous | Next ]
If I am correct then, in order to resume an existing held call, we use RETRIEVE_CALL_REQ. So i created this function. Its almost similar to HOLD_CALL_REQ with the exception that we dont have to add the boolean in fixed part of the message.
However after repeated debugging, i am still not able to figure out why this function is not working. When i send a message to the server, i get the following response:
MsgType: FAILURE_CONF, BodyLength: 110
Invoke ID: 22
  status: 3
  text: com.cisco.Ged188.CRACTIInvalidMessageException: illegal message field of
 type: CONNECTION_DEVID_TAG
 
However I checked, and i am sending the correct value of connection_device_id. Can someone please help me on this? emoticon

It would appear your message is not formed correctly. Look at the MIVR log to see what Connection Device ID is being received by UCCX CTI.

Collateral


No files available