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CRM integration with UCCX CTI

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CRM integration with UCCX CTI
cti uccx api sdk uccx cti contact center agent desktop
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12/31/12 4:40 AM
Hi,
Is there any SAP CRM connectors for UCCX ? If not, can we write custom CTI functionalities to integrate with SAP CRM?
 
Thanks,
Ganesh
 
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RE: CRM integration with UCCX CTI
Answer
12/31/12 9:59 AM as a reply to Ganesh K.
Ganesh,

There are third parties, such as AMC Technology, who make middleware which integrate UCCX and SAP:

http://www.amctechnology.com/solutions/cisco

Matt
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RE: New Message from Ganesh K in Unified Contact Center Express CTI (UCCXCT
Answer
1/2/13 3:08 PM as a reply to Ganesh K.
Ganesh,

This is outside the scope of the UCCX CTI forums, but Cisco has a CRM Connector for SAP CRM

http://www.cisco.com/en/US/products/ps9117/index.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/installation/guide/InstallGdeForSAP.pdf



You can also check with some of the UCCX application vendors via Cisco Marketplace https://marketplace.cisco.com/

Regards,

David
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