http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1062755 2013-06-20T04:59:26Z 2013-06-20T04:59:26Z Henry Unger http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=16275809 2013-06-17T19:39:15Z 2013-06-17T19:38:35Z

I've converted the Windows UCCX CTI Sample example to Linux/Unix but I am having a tough time figuring out the POSIX Threads (pthread_create) replacement for the Windows CreateThread in CCTIThread::start in cticlient/source/ctithread.cpp. The Windows version is: CreateThread(NULL, 0, MSThreadProc, this, 0, &tid); What I need is probably some variation on: pthread_create(&tid, NULL, m_proc, m_param); Has anyone previously solved this problem who would like to share?

Henry Unger 2013-06-17T19:38:35Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=16212165 2013-06-14T16:52:19Z 2013-06-14T16:52:19Z

Are you using CAD Supervisor desktop or have you created your own Supervisor desktop? If using CAD, post your query in the Contact Center Product Support Forum here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center If you have created your own Agent and Supervisor desktop using UCCX CTI protocol, please provide an MIVR log demonstrating the issue.

David Lender 2013-06-14T16:52:19Z SERGIO MATAMALA http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=16210930 2013-06-14T16:19:56Z 2013-06-14T16:19:56Z

We startting to use the barge feature for the first time. the supervisor can monitor and record call agents calls but when thye go to do the barge feature it send a brief message almost can read it goes by the agent screen so fast it put the caller hold for about 2 seconds then connects  the three calls. this could something as simple as setting since we have never used this feature before. we want be able to do the barge without put caller on hold

SERGIO MATAMALA 2013-06-14T16:19:56Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=16058195 2013-06-10T20:57:40Z 2013-06-10T20:57:40Z

Any idea on the number, at least ballpark?

Sergei Novitsky 2013-06-10T20:57:40Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15993030 2013-06-07T23:41:27Z 2013-06-07T22:49:46Z

[size=2][color=black]In most cases with the multiple clients, it is probably recommended to use CLIENT service mask (CTI_SERVICE_CLIENT_EVENTS). But is there a known maximum number of the client apps, each running in BRIDGE mode, that a single UCCX Server v9.0(1) can support simultaneously?[/color][/size]

Sergei Novitsky 2013-06-07T22:49:46Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15836146 2013-06-03T23:38:42Z 2013-06-03T23:38:42Z

Alternatively (if you don't want to guess the time and mess up with saved log files), once you are in "Log and Trace Central", select Real Time Trace and double-click on View Real Time Data. Select your node, click [Next]. There will be three new drop-downs presented. Select "UCCX" for Product, "Cisco Unified CCX Engine" for Services, and "log" for Trace File Type. Click [Finish]. A new window will pop-up, click [Clear] at the bottom right before you're ready to test, run your test, and enjoy the CTI server logs! That's exactly what I was looking for. Thanks, David! BTW - For the failed login, CAD also fails: [color=#1f497d][size=1][b]Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator.[/b][/size][/color]

Sergei Novitsky 2013-06-03T23:38:42Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15831750 2013-06-03T22:11:41Z 2013-06-03T22:11:41Z

Here are the latest instructions I have. If they aren’t accurate, open a request with the TAC for pulling MIVR logs: Launch RTMT\ Under tools, select Trace & Log Central Then, Under Trace & Log Central, select Collect files Scroll down to “Cisco Unified CCX Engine” Then select which UCCX server it was started on. (NEXT x2) Select the time surrounding the issue, before and after with plenty of time. Select your Download File Directory, and your done!

David Lender 2013-06-03T22:11:41Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15833492 2013-06-03T22:03:56Z 2013-06-03T22:03:56Z

Understood, will do. For the UCCX server logs, ICD_CTI debugging was already checked. I added XDebugging1. But the question is - after all that, what Service (Products drop-down has UCCX and System) should be selected in the RTMT for the real-time CTI data?

Sergei Novitsky 2013-06-03T22:03:56Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15833324 2013-06-03T21:57:12Z 2013-06-03T21:57:12Z

CAD function is built in for uccx. Just go to Tools > Plugin and download Cisco Unified CCX Desktop Suite. If you have trouble installing and logging in an agent using CAD, the TAC should be able to assist you.

David Lender 2013-06-03T21:57:12Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15833140 2013-06-03T21:35:53Z 2013-06-03T21:35:53Z

Thanks. David! I'll check the MIVR log as you suggested. Regarding the CAD, is it also available for UCCX? If yes, where it could be downloaded from (assiming I have admin access to CM, CCX, and IM/Presence servers?

Sergei Novitsky 2013-06-03T21:35:53Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15832967 2013-06-03T21:29:12Z 2013-06-03T21:29:12Z

Are you able to login the agent using CAD? It would appear from the message that your CCX system is not communicating with Callmanager properly. You should see your open and set agent state requests and responses in the MIVR log Turn on the trace for the ICD_CTI subfacility from the Unified CCX Administration Trace Configuration web page. It is also recommended to turn on trace for the RmCm, RM, and CM subsystems. Then use the RTMT to obtain the MIVR logs.

David Lender 2013-06-03T21:29:12Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15832683 2013-06-03T21:14:02Z 2013-06-03T21:11:58Z

Understood, thanks! I'm getting some strange responses from our new UCCX server after a new session successfully opened (OPEN_CONF received as expected). For SET_AGENT_STATE to log agent in, I'm getting CONTROL_FAILURE_CONF with CRSErrorCode = 88001 (CCX_JTAPI_CCM_PROBLEM). Two questions: 1) What could be causing the CCX_JTAPI_CCM_PROBLEM as the error seems to be pretty generic? and 2) What service log in Real Time Monitoring Tool connected to UCCX would show the details of the UCCX CTI Server communication (requests and events) with the CTI clients? I looked at CCX JTAPI Client log, but it shows only heartbeats (not even successful OPEN_REQ/OPEN_CONF):                                                                                                                                                                       384: Jun 03 14:07:49.819 PDT %JTAPI-PROTOCOL-7-UNK:(P2-192.168.101.11) received server Heartbeat: com.cisco.cti.protocol.Heartbeat {   } 385: Jun 03 14:07:52.375 PDT %JTAPI-PROTOCOL-7-UNK:(P1-192.168.101.11) received server Heartbeat: com.cisco.cti.protocol.Heartbeat {   }

Sergei Novitsky 2013-06-03T21:11:58Z Colin Holloway http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15065145 2013-05-08T16:52:20Z 2013-05-08T16:52:20Z

John, Just wanted to say thanks.  Your advice helped me fix this problem   [quote=John Wieland]Kevin,   I had the same symptoms you describe in your problem.  The solution for me was to assign the correct device pool and calling search space in the Cisco Unified CM telephony Call Control Group Configuration screen.   In uccx web gui, go to Subsystems -> Cisco Unified CM Telephony -> Cisco Unified CM Telephony Control Group and select the group you are using in your application.  At the bottom of the screen hit the "Show More..." button and fill in the correct Device Pool and DN Calling Search Space.  This modifies the CIT ports on the call manager that are used to transfer the calls to your agents.  Without the proper Pool and CS, the agent phones go into a "reserve/not ready' state.   Hope this works for you... [/quote]                  

Colin Holloway 2013-05-08T16:52:20Z AHMED Ali http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14850553 2013-05-01T16:38:52Z 2013-05-01T16:38:52Z

CAD could integrate with any web application through Macros and invokation of the web based URL. Also it is able to pass call data to the URL within the URL paramters. However in case of Siebel , the integration will be limited to open the URL of Siebel itself within the call as siebel does not provide URL with parameters for this integration. Please also note that CAD will not be able to handle Single sign on with Siebel as CAD is not LDAP integrated out of the box. Ahmed Rizk

AHMED Ali 2013-05-01T16:38:52Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14044535 2013-04-09T13:50:03Z 2013-04-09T13:50:03Z

There is not a message library for the latest UCCX CTI protocol. There is an “as is” sample which demonstrates how to pack and unpack messages only. It is up to the developer to follow the messages in the protocol specification.

David Lender 2013-04-09T13:50:03Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14026482 2013-04-09T00:30:59Z 2013-04-09T00:20:52Z

Dear Community, Is there a message library for the latest UCCX CTI protocol used in UCCX v8.5 and v9.0 (CRS CTI Version 14)? Something similar to the MSCTILIB sample, but with all (or most) of the messages used in the latest UCCX. I realize the messages could be packed/unpacked manually, but that’s what vendor libraries are usually for… Thanks in advance!  

Sergei Novitsky 2013-04-09T00:20:52Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12050037 2013-02-18T16:12:26Z 2013-02-18T16:12:26Z

Cisco Developer Network does not provide any support for CAD or CAD integration. This forum is for UCCX CTI protocol only. I suggest you post your question in the Contact Center forums on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-02-18T16:12:26Z Sethuramalingam Balasubramanian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12048751 2013-02-18T15:58:36Z 2013-02-18T15:55:50Z

Experts - Is there a way to integrate UCCX with Telisma CRM using CAD? To pass the CTI call data?

Sethuramalingam Balasubramanian 2013-02-18T15:55:50Z Jeff Rector http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10696159 2013-01-15T14:58:01Z 2013-01-15T14:57:10Z

Thanks for the heads up!  I wasn't aware of that other forum.

Jeff Rector 2013-01-15T14:57:10Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10604167 2013-01-14T21:39:12Z 2013-01-14T21:39:12Z

Jeff, this forum is for UCCX CTI protocol questions. I don’t think you’ll get much response regarding the UCCX DB. I suggest you try the forums on cisco.com Here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-01-14T21:39:12Z