http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1062755 2013-05-24T18:58:38Z 2013-05-24T18:58:38Z Colin Holloway http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15065145 2013-05-08T16:52:20Z 2013-05-08T16:52:20Z

John, Just wanted to say thanks.  Your advice helped me fix this problem   [quote=John Wieland]Kevin,   I had the same symptoms you describe in your problem.  The solution for me was to assign the correct device pool and calling search space in the Cisco Unified CM telephony Call Control Group Configuration screen.   In uccx web gui, go to Subsystems -> Cisco Unified CM Telephony -> Cisco Unified CM Telephony Control Group and select the group you are using in your application.  At the bottom of the screen hit the "Show More..." button and fill in the correct Device Pool and DN Calling Search Space.  This modifies the CIT ports on the call manager that are used to transfer the calls to your agents.  Without the proper Pool and CS, the agent phones go into a "reserve/not ready' state.   Hope this works for you... [/quote]                  

Colin Holloway 2013-05-08T16:52:20Z AHMED Ali http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14850553 2013-05-01T16:38:52Z 2013-05-01T16:38:52Z

CAD could integrate with any web application through Macros and invokation of the web based URL. Also it is able to pass call data to the URL within the URL paramters. However in case of Siebel , the integration will be limited to open the URL of Siebel itself within the call as siebel does not provide URL with parameters for this integration. Please also note that CAD will not be able to handle Single sign on with Siebel as CAD is not LDAP integrated out of the box. Ahmed Rizk

AHMED Ali 2013-05-01T16:38:52Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14044535 2013-04-09T13:50:03Z 2013-04-09T13:50:03Z

There is not a message library for the latest UCCX CTI protocol. There is an “as is” sample which demonstrates how to pack and unpack messages only. It is up to the developer to follow the messages in the protocol specification.

David Lender 2013-04-09T13:50:03Z Sergei Novitsky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14026482 2013-04-09T00:30:59Z 2013-04-09T00:20:52Z

Dear Community, Is there a message library for the latest UCCX CTI protocol used in UCCX v8.5 and v9.0 (CRS CTI Version 14)? Something similar to the MSCTILIB sample, but with all (or most) of the messages used in the latest UCCX. I realize the messages could be packed/unpacked manually, but that’s what vendor libraries are usually for… Thanks in advance!  

Sergei Novitsky 2013-04-09T00:20:52Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12050037 2013-02-18T16:12:26Z 2013-02-18T16:12:26Z

Cisco Developer Network does not provide any support for CAD or CAD integration. This forum is for UCCX CTI protocol only. I suggest you post your question in the Contact Center forums on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-02-18T16:12:26Z Sethuramalingam Balasubramanian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12048751 2013-02-18T15:58:36Z 2013-02-18T15:55:50Z

Experts - Is there a way to integrate UCCX with Telisma CRM using CAD? To pass the CTI call data?

Sethuramalingam Balasubramanian 2013-02-18T15:55:50Z Jeff Rector http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10696159 2013-01-15T14:58:01Z 2013-01-15T14:57:10Z

Thanks for the heads up!  I wasn't aware of that other forum.

Jeff Rector 2013-01-15T14:57:10Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10604167 2013-01-14T21:39:12Z 2013-01-14T21:39:12Z

Jeff, this forum is for UCCX CTI protocol questions. I don’t think you’ll get much response regarding the UCCX DB. I suggest you try the forums on cisco.com Here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-01-14T21:39:12Z Jeff Rector http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10598362 2013-01-14T21:28:33Z 2013-01-14T21:28:33Z

I have a question about active status of a Uccx resource. When Unified CM deletes the resource or changes the resource login name(User ID), it doesn't change the active field in the UCCX DB. In the UCCX admin page it does show up in the “inactive Agents”    I want to ask what information in the Uccx database how can you determine if the resouces is active or inactive even though the Active field in the DB is set to "t" (true)?

Jeff Rector 2013-01-14T21:28:33Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9858711 2013-01-02T15:22:21Z 2013-01-02T15:22:21Z

This would appear to be a network error where the UCCX server is losing the connection to your client.

David Lender 2013-01-02T15:22:21Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9860027 2013-01-02T15:08:09Z 2013-01-02T15:08:09Z

Ganesh, This is outside the scope of the UCCX CTI forums, but Cisco has a CRM Connector for SAP CRM http://www.cisco.com/en/US/products/ps9117/index.html http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/installation/guide/InstallGdeForSAP.pdf You can also check with some of the UCCX application vendors via Cisco Marketplace https://marketplace.cisco.com/ Regards, David

David Lender 2013-01-02T15:08:09Z Matthew Gibson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9825092 2012-12-31T09:59:30Z 2012-12-31T09:59:30Z

Ganesh, There are third parties, such as AMC Technology, who make middleware which integrate UCCX and SAP: http://www.amctechnology.com/solutions/cisco Matt

Matthew Gibson 2012-12-31T09:59:30Z Ganesh K http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9819426 2012-12-31T04:40:49Z 2012-12-31T04:40:49Z

Hi, Is there any SAP CRM connectors for UCCX ? If not, can we write custom CTI functionalities to integrate with SAP CRM?   Thanks, Ganesh  

Ganesh K 2012-12-31T04:40:49Z Kashif Surhio http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9696354 2012-12-24T09:16:42Z 2012-12-24T09:13:58Z

Dear All,   We are facing issue in our custome UCCX CTI solution and after observing MIVR logs found that there is an exception saying socket.ReadException just after sending the response to Keep Alive message and after 1mili second We also observe that there is an exception some line above saying "TOO_LONG_IN_QUEUE:Event queue time exceeded" We need your assistance on how to find the reason and solve this issue.   One more thing, we face this issue randomly, 2 times a day to 5 times a day   For your reference the log from CTI Connection stablished till exception is attached herewith.   Hope to hear something good/informatory from your side.   Regards Kashif Surhio

Kashif Surhio 2012-12-24T09:13:58Z Milind Jahagirdar http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9311632 2012-12-12T23:48:59Z 2012-12-12T23:48:59Z

Were you able to resolve your issue. The reason I ask is becasue I am planning to use this sample code as the basis for my CTI App. A couple of companies who used to provide a CTI SDK for UCCX 7 do not plan on supporting it for UCCX 9. So I am kind of scared with UCCX and CTI. Would you be able to provide any details if its still worth persuing this CTI library provided by CISCO or it safer to use Jabber SDK. [quote=Achal Gupta]Hi all, I know that this forum has been dormant for a long time but this is a very urgent issue and needs to be resolved quickly. When i get an open_conf message the Agent_ID, extension and password fields are blank. However in subsequent messages, I am able to change the state of the agent and make and answer calls from that agent's extension.  Also The Cisco Supervisor desktop doesnt show any information regarding this agent. His name, current state, nothing. Albeit, it recognizes that AN agent has logged in and shuffles between ready and not ready. But Thats it. It doesnt show any information regarding the agent. Is there a method by which Cisco Supervisor Desktop can access data from UCCX server without my agent being logged in to CAD, but rather, logged in via my CTI application. please revert back to me kindly. [img]http://developer.cisco.comhttp://developer.cisco.com/cisco2-theme/images/emoticons/happy.gif[/img][/quote]

Milind Jahagirdar 2012-12-12T23:48:59Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8825499 2012-11-26T15:34:48Z 2012-11-26T15:34:48Z

You don’t get agentid pwd and extension until the agent is logged in.

David Lender 2012-11-26T15:34:48Z Achal Gupta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8763857 2012-11-23T07:00:39Z 2012-11-23T07:00:39Z

Hi David, Thank you for patiently answering all our queries. All my doubts regarding UCCX have been cleared and I am almost at the end of integrating UCCX with SalesForce.com. however one thing still pesters me. OPEN_CONF showing the agent id, password and extension blank. Can you please clear this doubt. :)

Achal Gupta 2012-11-23T07:00:39Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8754869 2012-11-22T17:18:17Z 2012-11-22T17:18:17Z

Whenever a call comes to a CTI Route Point manged by a CCX application, I see in CDR that there are some 4 digit numbers starting with 61 appearing in finalCalledPartyNumber field. These numbers don't exist in our system, but appear in CDR. What are these numbers? What is their technical name? Someone told me these numbers are generated on the fly to maintain call status before actually forwarding to the party. Can someone please provide more details?

Shivinder Singh 2012-11-22T17:18:17Z Matthew Gibson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8701949 2012-11-20T19:11:06Z 2012-11-20T19:11:06Z

Download the Java Commons Codec library from: http://commons.apache.org/codec/ Upload it into UCCX Administration > Applications > Document Management > default > classpath In UCCX Administration go to System > Custom File Configuration and move the commons codec jar file from available classpath entries to selected classpath entries. Within the script editor you can use the following: { return org.apache.commons.codec.digest.DigestUtils.md5Hex(password); } { return org.apache.commons.codec.digest.DigestUtils.sha256(password); }

Matthew Gibson 2012-11-20T19:11:06Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8616292 2012-11-16T16:12:48Z 2012-11-16T16:12:48Z

Note that the sample is provided “as is”

David Lender 2012-11-16T16:12:48Z