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Can't get CONFIG_AGENT_EVENT

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Can't get CONFIG_AGENT_EVENT
Answer
1/6/09 3:33 PM
Hello all,

I can't get CONFIG_AGENT_EVENT, on the other hand CONFIG_CSQ_EVENT I do get.

My scenario is this:
send: OPEN_REQUEST (ConfigMsgMask = CONFIG_AGENT_MASK)
send: CONFIG_REQUEST_KEY_EVENT
get: CONFIG_KEY_EVENT with AgentConfigKey
send: CONFIG_REQUEST_EVENT (ConfigurationMask = CONFIG_AGENT_MASK)
get: CONFIG_BEGIN_EVENT (ConfigurationMask = 0)
get: CONFIG_END_EVENT

Thanks,
David
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Re: Can't get CONFIG_AGENT_EVENT
Answer
1/6/09 9:07 PM as a reply to David Sananes.
Do you get an OPEN_CONF? with CTI_SERVICE_CONFIG_EVENTS? (assume you do
since you get config_key_event but you don't have CONF listed).

If you do, please open a TAC Service Request using your Developer
Services contract number and specify Technology Other and SubTechnology
Developer Services Contact Center Applications and include a full MIVR
log for your session.
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Re: Can't get CONFIG_AGENT_EVENT
Answer
1/6/09 9:18 PM as a reply to David Sananes.
Also whats the status value in the CONFIG_END_EVENT?
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Re: Can't get CONFIG_AGENT_EVENT
Answer
1/8/09 6:21 PM as a reply to David Sananes.
Hi David,

My status is CONFIG_SUCCESS.
And I do get OPEN_CONF.

Thanks,
David
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RE: Re: Can't get CONFIG_AGENT_EVENT
Answer
2/16/09 7:00 PM as a reply to David Sananes.
My problem was that I needed to add the
CONFIG_APPLICATION_MASK  to the OpenRequest.
 
Thanks for David Lender for the help.
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